Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shawn Wagner

Austin,TX

Summary

Dynamic sales leader with a proven track record at Vanguard Cleaning Systems, excelling in remote team leadership and strategic communication. Expert in CRM and omni-channel strategies, driving customer engagement and satisfaction. Achieved significant improvements in sales performance through data analytics and effective training initiatives, fostering a high-performing sales culture.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Outside Sales Manager

Vanguard Cleaning Systems
01.2025 - Current
  • Developed and maintained client relationships through consultative sales and field visits.
  • Delivered customized cleaning solutions and proposals to commercial clients.
  • Supported franchisees with service quality, logistics, and customer satisfaction.
  • Monitored sales performance and adjusted strategies based on client feedback.

Vice President of Sales

Residential Programs Inc.
09.2011 - 11.2024
  • Led daily operations for over 1,000 sales representatives across remote onshore and offshore teams.
  • Managed remote training and performance oversight for multiple sales managers.
  • Utilized omni-channel platforms to enhance customer engagement and retention.
  • Collaborated with marketing teams to optimize lead generation and campaign execution.
  • Conducted virtual seminars and remote coaching sessions to maintain team alignment.

National Sales Manager

Millenium Teleservices
04.1993 - 01.2010
  • Directed operations for 60 call centers nationwide, including remote oversight and site selection.
  • Recruited and trained 8 Regional Managers to lead local and remote teams.
  • Created training materials and led seminars to standardize call center operations.
  • Spearheaded recruiting efforts across digital, print, and grassroots channels.

Education

No Degree - Business Management

CW Post – Long Island University
CW Post – Long Island University Long Island, NY
05-1994

Skills

  • Remote Team Leadership
  • KPI Reporting & Data Analytics
  • CRM & Omni-Channel Strategy
  • Workforce Management
  • Microsoft Outlook & Excel
  • Strategic Communication
  • Sales Forecasting & Lead Generation

Certification

  • CM - Certified Manager Certification

Interests

  • Martial Arts
  • Gym Workouts

Timeline

Outside Sales Manager

Vanguard Cleaning Systems
01.2025 - Current

Vice President of Sales

Residential Programs Inc.
09.2011 - 11.2024

National Sales Manager

Millenium Teleservices
04.1993 - 01.2010

No Degree - Business Management

CW Post – Long Island University

Similar Profiles

CREATE PROFILE