Shawn Walker
Carson,CA
Summary
An enthusiastic, motivated individual with strong communication skills that works well within’ teams or independently. Work background consists of day-to-day operations such as transactions, stocking merchandise, with a customer-oriented attitude in a high paced environment. Highly organized, proactive, punctual, with experience within’ Microsoft Word, Excel, Outlook, and PowerPoint.
Overview
11
11
years of professional experience
Work History
Data Analyst
Lakeshore Learning Materials
Carson, California
01.2022 - Current
- Synthesized business intelligence or trend data to support recommendations for action.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Delivered technology solutions to support user needs.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Participated on project teams as subject matter expert to create requirements.
- Identified and proposed recommendations, enhancing technology capabilities.
- Recognized issues and collaborated with leadership to formulate solutions.
- Conducted data analysis to prepare forecasts and identify trends.
- Enforced security measures to maintain data integrity.
Data Entry Specialist
Lakeshore Learning Materials
Carson, California
06.2021 - 01.2022
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Reviewed and updated account information in company computer system.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Communicated with coworkers regarding deadlines and project milestones.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
- Created reports and audited charts to maintain concise records.
Cashier
McDonald's
Carson, California
08.2013 - 06.2021
- Helped customers find specific products, answering questions and offering advice
- Drove sales and add-on purchases by promoting specific item options to customers
- Trained new team members in cash register operation, stock procedures and customer service
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation
- Trained new employees in cashiering procedures, offering assistance in resolving customer service-related issues
- Processed customer payments quickly and returned exact change and receipts
- Learned roles of other departments to provide coverage and keep store operational
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Worked closely with front-end staff to assist customers
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coached and mentored employees by delivering training, guidance and performance monitoring.
Education
Bachelor’s Degree - Business Administration (Human Resources and Management
California State University – Dominguez Hills
Skills
- Data Analysis
- Analytical Problem Solving
- Data Visualization and Presentations
- Attention to Detail
- Strong Work Ethic
- Customer Communication
- Clear and Concise Communication
- Decision Making
- Data Quality
- Business Analysis
- Process Improvement
- Flexible Schedule
- Technical Support
- Customer Monitoring
- Risk Assessment
- Recommendations for Action
- Microsoft Excel
- Data Input
- Multitasking and Prioritization
- Verifying Data Accuracy
- Microsoft Office
- Written and Verbal Communication
- Time Management
- Data Collection
- Data Processing
- Administrative Support
- Data Transcription
- Microsoft Office Expertise
- Data Reporting
- Data Verification
- Error Identification
- Data Review
- Data Management
- Self-Starter
Accomplishments
- Promoted to Data Analyst in 8 months.
- Awarded with a VIP for contributions to various systems within' the organization.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve records in sales and efficency, earning recognition from upper management and financial reward.
- Reduced processing time by 21.6%.
- Preserved an accuracy of 87%(derived from a mixture of external & internal errors) during 14 months of employment.
Timeline
Data Analyst
Lakeshore Learning Materials
01.2022 - Current
Data Entry Specialist
Lakeshore Learning Materials
06.2021 - 01.2022
Cashier
McDonald's
08.2013 - 06.2021
Bachelor’s Degree - Business Administration (Human Resources and Management
California State University – Dominguez Hills
Similar Profiles
Kenneth JonesKenneth Jones
Inventory Control Specialist at Lakeshore Learning MaterialsInventory Control Specialist at Lakeshore Learning Materials
Kenneth JonesKenneth Jones
Inventory Control Specialist at Lakeshore Learning MaterialsInventory Control Specialist at Lakeshore Learning Materials
Javier CordovaJavier Cordova
Maintenance Planner at Lakeshore Learning MaterialsMaintenance Planner at Lakeshore Learning Materials
DAN FLORESDAN FLORES
PMO PROJECT MANAGER at Lakeshore Learning MaterialsPMO PROJECT MANAGER at Lakeshore Learning Materials
Christian MillanesChristian Millanes
Personal Home Care Aide at Mae Morgan AgencyPersonal Home Care Aide at Mae Morgan Agency