Shawn Warren
Fair Oaks Ranch,TX
Summary
Persistent professional equipped with 13 years of comprehensive experience in Information Technology industry. Provides strong technical direction across multiple projects. Responsible and articulate individual with strengths in troubleshooting, debugging, solutions optimization, cloud solutions, and project organization.
Overview
23
23
years of professional experience
Work History
Senior Software Engineer
H-E-B
04.2020 - Current
- Estimated work hours and tracked progress using Scrum methodology.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Developed scalable applications using agile methodologies for timely project delivery.
- Worked with development teams to correct problems and run test scenarios.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Maintained existing software systems by identifying and correcting software defects.
- Collaborated with clients to define solution requirements.
Cloud Engineer IV
Rackspace
06.2018 - 04.2020
- Optimized system performance for increased scalability and reliability through regular maintenance and updates.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
- Reviewed existing systems and made recommendations for improvements.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
Cloud Engineer III
Rackspace
10.2017 - 06.2018
- Used metrics to monitor application and infrastructure performance.
- Established effective monitoring strategies using advanced analytics tools for real-time visibility into infrastructure performance metrics.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Mentored junior engineers on industry best practices, fostering a culture of knowledge sharing within the team.
Linux Enterprise Support Engineer
Rackspace
02.2012 - 10.2017
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted sales team in crafting technical proposals for prospective clients, showcasing the value of services provided by the Enterprise Support Engineering team.
- Contributed to the development of internal resources by sharing knowledge with peers on emerging trends or technologies in the industry.
- Provided in-depth analysis of client systems to identify areas for improvement, leading to increased efficiency and overall performance gains.
- Mentored junior engineers in troubleshooting techniques, strengthening the team''s overall skill set and problem-solving abilities.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Participated in regular meetings with management to provide updates on current projects, challenges faced, and progress made toward resolution of issues.
- Improved system performance by troubleshooting and resolving complex technical issues for enterprise clients.
- Reduced downtime by quickly identifying root causes of incidents and providing efficient solutions for enterprise systems.
- Researched and identified solutions to technical problems.
- Established strong relationships with clients, fostering trust and open communication to better understand their needs and expectations.
Linux Support Systems Administrator II
Rackspace
09.2010 - 02.2012
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Linux Support Systems Administrator I
Rackspace
07.2009 - 09.2010
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Linux Support Specialist
Rackspace
07.2008 - 07.2009
- Created user accounts and assigned permissions.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Utilities Equipment Repairer
United States Army Reserve
12.2000 - 12.2008
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Replaced worn or broken parts on machines and equipment.
- Utilized advanced diagnostic tools to identify malfunctioning components accurately, leading to faster repairs.
- Served in Operation Iraqi Freedom
- Promoted to Sergeant(E5)
Education
Associate of Science - Network And System Administration
San Antonio College
San Antonio, TXHigh School Diploma -
Clark High School
San Antonio, TX2002
Skills
- Kubernetes
- Go
- Terraform
- Cloud Computing
- Technical Documentation
- Git proficiency
- Code validation
- Troubleshooting
- Code debugging
- Attention to Detail
- Effective Communication
- Continuous Improvement
Bass Fishing
Acting Secretary, Treasurer, and WebMaster for small local fishing club.
Timeline
Senior Software Engineer
H-E-B
04.2020 - Current
Cloud Engineer IV
Rackspace
06.2018 - 04.2020
Cloud Engineer III
Rackspace
10.2017 - 06.2018
Linux Enterprise Support Engineer
Rackspace
02.2012 - 10.2017
Linux Support Systems Administrator II
Rackspace
09.2010 - 02.2012
Linux Support Systems Administrator I
Rackspace
07.2009 - 09.2010
Linux Support Specialist
Rackspace
07.2008 - 07.2009
Utilities Equipment Repairer
United States Army Reserve
12.2000 - 12.2008
Associate of Science - Network And System Administration
San Antonio College
High School Diploma -
Clark High School
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