Shawn Washington

• Provided strategic leadership for a team of Senior Security Engineers, guiding the development and implementation of cloud-based IT infrastructure.
• Led the design and execution of cloud-first strategies that optimized security, scalability, and performance across the enterprise.
• Developed and operationalized DevSecOps practices, enabling continuous integration, delivery, and optimization.
• Managed cloud governance policies to ensure compliance with security and regulatory standards.
• Conducted deep dives into IT data, identifying and rectifying inefficiencies that resulted in over $22K in monthly cost savings.

• Directed a global team in delivering 24/7 technical support services to C-Suite executives, ensuring the reliability and security of mission-critical IT infrastructure.
• Oversaw multiple cloud migration projects, aligning IT service management with the organization’s cloud-first strategy.
• Developed SOPs and IT policies that balanced innovation with risk management, contributing to the firm’s strategic objectives.
• Partnered with cross-functional teams to resolve complex technical issues and enhance the overall risk and security posture.

• Led a large team in developing and executing product, policy, and process improvements aimed at transforming the customer experience.
• Drove the development and deployment of cloud-based solutions that improved customer service metrics and operational efficiency.
• Collaborated with stakeholders to deliver training and process improvements, resulting in significant cost savings and improved customer satisfaction.

• Managed a large team responsible for delivering customer support and technology solutions at scale.
• Implemented new cloud-based policies and procedures, driving continuous performance improvements and enhancing the end-user experience.
• Provided strategic oversight for IT projects, ensuring alignment with corporate objectives and optimizing service delivery.

• Led the IT team in the development and support of cloud-enabled solutions for enterprise clients.
• Optimized internal and client-facing IT systems, ensuring high levels of security, compliance, and performance.

Provided leadership and supervisory oversight for IT engineers providing support in the Americas

Ø Trained and assisted newly hired employees in the transition from the onboarding process to customer support training.

Ø Managed internal devices using Apple DEP and Mobile Iron.

Ø Provided guidance and troubleshooting support to the Technical Services team and customers.