Shawn Watkins

Supported the management of 364 units of a staff of 6, handling tenant inquiries and assisting with lease administration.

Performed property inspections to guarantee adherence to safety and maintenance regulations.

• Collected rent payments and tracked delinquent accounts, reducing arrears by lower % over quarter.

• Coordinated marketing efforts to attract prospective tenants, achieving high occupancy rate.

• Facilitated property tours and educated prospective tenants on leasing terms.

• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Tracked monthly sales to generate reports for business development planning.
• Performed sales consultations and educated clients on products and services.
• Prepared sales production reports for senior management.
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Attended trade shows for in-person engagement and network building.
• Researched and communicated competitive activity to influence marketing plans and sales tactics.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Built and maintained productive relationships with customers and internal partners.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed successful customer relationships and quickly resolved service requests to increase sales.
• Renewed existing accounts by cementing trusting relationships with customers.
• De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
• Negotiated contracts and closed agreements to maximize profits.
• Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.

• Answered non-emergency and emergency calls for assistance.
• Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
• Detected and reported unauthorized personnel and activities.
• Organized, processed and disseminated information via two-way radio.
• Provided oversight, guidance and assistance to commanders with industrial security programs.
• Retrieved statements and testified in official judicial proceedings.
• Read and interpreted maps, drawings and photos to plan and implement projects.
• Managed trauma patients using first aid and basic life support techniques.
• Designed buildings and structures to support operations and training activities.