Shawn Watson
West Covina,CA
Summary
Motivated, hard worker with tremendous dedication, knowledge, energy, people and customer service skills with excellent problem solving abilities, and training.
Overview
22
22
years of professional experience
Work History
Owner
United Med-Exam
01.2002 - 12.2009
- Managed day-to-day business operations.
- Developed marketing strategies to build and maintain growing client base in insurance company industry to increase growth and revenue.
- Contracted and trained insurance examiners to complete blood draws, urine collections, EKG's and perform medical intake histories in efficient and timely manner.
- Created bookkeeping system to track day to day business activity, payroll distribution, individual examiner cases both complete and incomplete and monthly billing status.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with agents and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Manager
Access Medical Services
01.1997 - 12.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Marketed various insurance companies to increase company production and case load.
- Contracted, coordinated and trained insurance examiners in field regarding blood and urine collections, EKG's and medical histories.
- Responsible for tracking examiner cases and maintaining client relationships with agents and examiners in insurance industry.
- Developed and maintained relationships with customers and suppliers through account development.
- Represented and promoted Access Medical Services at conventions and meetings to build agent/examiner relationships.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
Insurance Examiner, Office Assistant
Access Medical Services
01.1992 - 01.1995
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Scheduled and completed mobile insurance exams for various life insurance companies which included venipuncture/ blood withdrawal skills, urine collection, performing EKG's and taking complete medical histories.
- Worked cohesively with agents, other examiners and clients to ensure timely scheduling and completion of policy holders exams.
- Venipuncture/Blood Withdrawal Certificate 1/16/1994
Assistant Manager
Lamppost Pizza
03.1988 - 02.1992
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake aligned with sales to reduce discrepancies.
- Completed regular inventory counts to verify stock levels and forecast future needs and decreased expenditures/spoilage.
- Created 6 employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations.
Education
No Degree - General Business And Science Related Courses
Northeast Louisiana University
Monroe, Louisiana05.1996
No Degree - General Education
Mount San Antonio College
Walnut, CA06.1994
High School Diploma -
Charter Oak High School
Covina, CA06.1988
Skills
- New Business Launch
- Business Management and Development
- Business Marketing
- Organizational Improvements
- Operations Management
- Word Perfect, Microsoft Word, Windows, Quickbooks and Excel
Timeline
Owner
United Med-Exam
01.2002 - 12.2009
Manager
Access Medical Services
01.1997 - 12.2002
Insurance Examiner, Office Assistant
Access Medical Services
01.1992 - 01.1995
Assistant Manager
Lamppost Pizza
03.1988 - 02.1992
No Degree - General Business And Science Related Courses
Northeast Louisiana University
No Degree - General Education
Mount San Antonio College
High School Diploma -
Charter Oak High School
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