Shawn W Danko
Massillon
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
Holiday Inn
01.2023 - Current
- Company Overview: Currently I am employed as the General Manager of the Holiday Inn located in the Belden Village area of Canton Ohio
- I am responsible for a 184 room hotel, full service restaurant, and banquet center
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Home2 Suites by Hilton
01.2021 - 01.2023
- Company Overview: While employed as the General Manager at the Home2 Suites I oversaw a hotel that was comprised of 92 extended stay suites
- I was responsible for the entire operation of the hotel along with all financials of the property
- I oversaw a staff of 35 and worked to maintain occupancy and profitability
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Woodspring Suites
01.2020 - 01.2021
- Company Overview: At the Woodspring Suites in Akron Ohio I was employed as the General Manager
- I oversee a small staff and a hotel of 118 rooms
- The hotel is oriented towards extended stays of one week or longer
- As the General Manager, I was responsible for the entire operation of the property
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Cambria hotel & suites
01.2017 - 01.2020
- Company Overview: As General Manager at the Cambria hotel, I was responsible for the working of a 108-room hotel, full-service restaurant serving breakfast and dinner along with the hotel meeting space
- I worked closely with our Sales Department, Housekeeping Department and Maintenance to ensure smooth daily operation of the hotel
- I oversaw a staff of 40-50 employees, handle the payroll and HR for the hotel
- The overall hotel performance in the sense of profit and loss are my responsibility along with the service culture and reputation management
- In the three years I was with the Cambria hotel & suites, I have taken the RevPAR index from the low 60s to the mid 90s and were on pace to reach 100% RevPAR index this year
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant General Manager
Comfort Inn & Suites / Holiday Inn Express
01.2014 - 01.2017
- Company Overview: I was employed as the Assistant General Manager at the Comfort Inn & Suites and Holiday Inn Express & Suites in Wadsworth Ohio
- The Comfort Inn & Suites in 2014 went through a four-million-dollar renovation
- My responsibilities here focus on the daily operation of the hotel along with revenue management
- I was responsible for all daily cash handling, lead and direct the guest services, housekeeping and breakfast staff, scheduling, payroll, human resources and customer service
- I was also heavily involved in P&L, ordering and monthly and yearly budgeting for the hotel
- In the three years I was at the Comfort Inn & Suites, I took it from a 60 RevPAR index to over 100 and also won a gold award for being in the top 10% in guest satisfaction
Sales Manager
The McKinley Grand Hotel
01.2012 - 01.2014
- Company Overview: My job responsibilities at The McKinley Grand were, prospecting for new leads, maintaining existing accounts, putting together contracts for group stays, and managing my own time with minimal supervision
- I was employed as the Rooms Sales manager
- I handled room reservations for corporate, social and religious groups that are traveling to the Canton Ohio area
- I was held accountable to monthly quotas and responsible for maintaining REVAR, occupancy % and ADR
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Driver
Terry’s Tire Town
01.2007 - 01.2012
- Company Overview: With Terry’s I was employed as a delivery driver/route sales
- I was responsible for $15000 to $20000 of merchandise every day
- It was my responsibility to ensure safe and on time delivery
- I kept an accurate log book of all my miles, hours, payments, and customer interactions
- I would handle any sales questions the customers may have and resolve them all in a timely process
- With Terry’s I was employed as a delivery driver/route sales
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Bartender/Manager
Cheers Tavern and Grill
01.2003 - 01.2007
- Company Overview: At Cheers I was responsible for the daily management duties, along with being the evening bartender
- I was also in charge of the event and banquet scheduling and sales
- When needed I handle guest complaints, and resolve them in a quick and reasonable manner
- I handled the daily, weekly, monthly and quarterly cash flow statements, profit and loss statements, and I was responsible for hiring, firing, and training of employees
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Manager
Chi Chi’s Inc
01.1999 - 01.2002
- Company Overview: I had to handle front and back of the house operations on a rotating basis
- I had to order, stock, and keep track of the bar inventory, and when necessary I would help out in any aspect of the restaurant from washing dishes to cooking, to cleaning
- We were responsible for scheduling, training, and testing of our hourly employees
- I was also involved in the daily, weekly and monthly accounting procedures at Chi Chi’s, along with the sending of our numbers to the corporate offices
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Various Roles
Kardohely's Family Restaurant
01.1992 - 01.1994
- Company Overview: This was my first experience in the restaurant industry
- My aunt was the owner and she gave me my first job as a dishwasher
- I quickly moved on to line cook, then waiter, then on to an evening manager
- I would handle ordering, scheduling, and deposits
- This was a small family diner but it taught me some valuable work lessons
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Physics
The College of Charleston
01.1999
College Prep -
Jackson High School
Massillon, Ohio01.1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- P&L management
- Training and coaching
- Staff training/development
- Customer relationship management
- Labor cost controls
- Customer retention
- Strategic planning
Certification
- Choice H.O.S.T. General Manager Certified, 01/01/14
- Choice Certified Revenue Manager, 01/01/14
- Woodspring Suites Embark GM Certification, 01/01/21
- Hilton Certified General Manager, 01/01/21
Timeline
General Manager
Holiday Inn
01.2023 - Current
General Manager
Home2 Suites by Hilton
01.2021 - 01.2023
General Manager
Woodspring Suites
01.2020 - 01.2021
General Manager
Cambria hotel & suites
01.2017 - 01.2020
Assistant General Manager
Comfort Inn & Suites / Holiday Inn Express
01.2014 - 01.2017
Sales Manager
The McKinley Grand Hotel
01.2012 - 01.2014
Driver
Terry’s Tire Town
01.2007 - 01.2012
Bartender/Manager
Cheers Tavern and Grill
01.2003 - 01.2007
Manager
Chi Chi’s Inc
01.1999 - 01.2002
Various Roles
Kardohely's Family Restaurant
01.1992 - 01.1994
Bachelor of Arts - Physics
The College of Charleston
College Prep -
Jackson High School
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