Shawn Wesson
Mission Viejo,CA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
7
7
years of professional experience
Work History
Manager
Domino's Pizza
Laguna Beach, California
06.2023 - Current
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Regional Inside Sales Manager
Consumer Portfolio Services
Irvine, CA
02.2022 - 04.2023
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Adhered to company initiatives and achieved established goals.
- Contacted new and existing customers to outline benefits of products.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Developed and significantly grew assigned territory from 9 funding dealerships to 60 within first year.
Co General Manager
Domino's Pizza
Aliso Viejo, CA
08.2020 - 02.2022
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Maintained adequate staffing to meet objectives within budget.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
General Manager
Papa John's Pizza
Mission Viejo, CA
08.2018 - 06.2020
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
District Manager
OC Capital Group, LLC
Orange County, CA
05.2017 - 08.2018
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Maximized branch revenue by optimizing daily operations.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Coached, developed and motivated team to achieve revenue goals.
- Determined price schedules and discount rates.
- Developed and significantly grew assigned territory 30% within first year.
- Oversaw regional and local sales managers and staff.
Education
Some College (No Degree) - Business Administration
Saddleback College
Mission Viejo, CASkills
- Rapport and Relationship Building
- Account Management
- Client Relationship Management
- Market Intelligence
- Strategic Account Development
- Operations Management
- Excellent Communication Skills
Timeline
Manager
Domino's Pizza
06.2023 - Current
Regional Inside Sales Manager
Consumer Portfolio Services
02.2022 - 04.2023
Co General Manager
Domino's Pizza
08.2020 - 02.2022
General Manager
Papa John's Pizza
08.2018 - 06.2020
District Manager
OC Capital Group, LLC
05.2017 - 08.2018
Some College (No Degree) - Business Administration
Saddleback College
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