Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic
SHAWN WEST

SHAWN WEST

Egg Harbor Township

Summary

Accomplished, dedicated Operations and Maintenance Manager with proven record of managing and servicing facilities and equipment to meet and exceed standards for quality, safety, and compliance. Demonstrated track record balancing, prioritizing, and executing multiple projects to meet fast-paced operational needs. Strong communicator skilled at engaging with partners, vendors, contractors, leaders, staff, and others to collaborate on solutions. Enthusiastic, flexible leader with success in project development, team management, and optimizing technical processes to reduce costs and boost productivity. Broad experience in building and facility operations including general maintenance, inspections, compliance, equipment repair, sales, estimating, materials, housing/hotel management, and more. Focused on loyalty, integrity, and service with the ability to build and manage diverse teams to deliver complex projects on time and within budget.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Owner

West’s Property Maintenance and Remodeling
Egg Harbor Township
06.2022 - Current
  • Customer service, Customer relations, Customer Retention
  • Sales, Budgeting, Inventory, Vender relations, Ordering
  • Making Repairs & Renovation, Management of Website
  • AHS service tech, Liberty Mutual service tech
  • Diagnosis issues, make the repairs for customers & for companies.
  • Design, AutoCAD, Kitchen, bathroom, addition
  • Tile, carpentry skills, plumbing repairs, HWH, Drain service
  • And more.

MAINTENANCE & HANDYMAN

C Alexander
Ventnor
04.2022 - Current
  • Maintenance and building operations for a in Homes
  • Maintenance repairs execute a wide variety of housing maintenance and repair projects including plumbing, drywall, windows, roofing, kitchen and bath remodels, and more
  • Engage with vendors and other providers to negotiate and contract for building services using CMS software to help completing jobs, customer request.
  • Provide customer support including sales for window installation, roofing, and remodeling services, auto estimating, AutoCAD, designing kitchens and bathrooms, and more
  • Ensure compliance with all fair housing, safety, health, and other regulations
  • Support staff management on projects such as deck building, remolding bathrooms, kitchens, and landscaping

DIRECTOR OF MAINTENANCE

The Reeds at Shelter Haven
Stone Harbor
01.2020 - 01.2021
  • Tasked with directing a team of 25 direct reports plus vendors to manage all maintenance needs for a hotel and laundry facility.
  • Organized, planned, and coordinated teams, supplies, timelines, and support to execute projects on time and within budget
  • Maintained strong safety performance including ongoing compliance with all OSHA, SDS, health department, and state and local laws and regulations
  • Performed equipment repair in kitchens, offices, hotel facilities, and hotel rooms
  • Hired, trained, and evaluated staff and hired contractors for capital projects
  • Budgeted projects and reviewed financial performance
  • Provided customer service in support of sales, retail, and client relations

DIRECTOR OF HOUSEKEEPING & LAUNDRY

BC & SC Services
Atlantic City
01.2017 - 01.2019
  • Charged with managing a union staff of 12 on the housekeeping and laundry teams in a nursing facility.
  • Managed, serviced, and maintained all on-site equipment
  • Trained staff in state, local, SDS, and OSHA rules and requirements for the facility
  • Tracked inventory and procured materials to ensure stock of project supplies
  • Performed client engagement including auto estimating, AutoCAD, lead generation, and closings
  • Ensured compliance in all state, local, and health inspections
  • Hired and evaluated staff and implemented discipline in accordance with union and company rules
  • Developed health & safety training programs for various positions including right-to-know and floor

GENERAL/OPERATION MANAGER

Squeegee Clean & Just Fix It
Lakewood
01.2016 - 01.2017
  • Chosen to manage an operations team of 12 for a company providing homeowner and business services.
  • Coordinated operations activities including handyman services, pressure washing, housekeeping, and others
  • Reinforced business development by generating new leads, supporting marketing activities, using Salesforce, and managing customer relationships
  • Ensured compliance with local and state health and safety regulations
  • Negotiated and finalized contracts with vendors, construction companies, and other services
  • Performed payroll and administrative time management duties
  • Performed client engagement including auto estimating, AutoCAD, lead generation, and closings
  • Ensured compliance in all state, local, and health inspections
  • Hired and evaluated staff and implemented discipline in accordance with union and company rules
  • Advised the company to create 'Just Fix it' program that boosted sales and revenue as well as created more stable positions at company

OPERATIONS MANAGER

Global Industrial Services
Norristown
01.2014 - 01.2016
  • Tasked with leading operations for a startup providing maintenance, housekeeping, lawncare, snow removal, floor care, and other services.
  • Managed more than 130 buildings, 45 direct reports, and a total of 125 union and non-union employees and vendors
  • Coordinated equipment service and repair along with scheduled maintenance for fleet vehicles
  • Operated, hired, trained, and maintained staff for all five counties surrounding Philadelphia
  • Controlled inventory and ordered supplies for entire service area
  • Maintained compliance with all health and safety regulations and inspections
  • Bid contracts, sold services, estimated, generated leads, and engaged in other business development support
  • Led district to achieve 125% of quota in estimating/sales/new accounts

Education

ASSOCIATE OF SCIENCE - AUTO & DIESEL TECHNOLOGY

Lincoln Technical Institute
Philadelphia, PA

ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT

Prince George’s Community College
Largo, MD

Skills

  • Property Management
  • Operations Management
  • Maintenance
  • Vendor Relations
  • Project Management
  • Contract Negotiations
  • Compliance
  • OSHA
  • Fair Housing Regulations
  • Health Inspections
  • Asset Management
  • Risk Mitigation
  • Process Improvement
  • Forecasting
  • Inventory Control
  • Customer Service
  • Customer Retention
  • Auto Estimating
  • Housekeeping Management
  • Logistics
  • Design
  • AutoCAD
  • Hiring
  • Training
  • Team Building/Motivation
  • CAMT
  • Leadership
  • Blueprints
  • Collaboration
  • Problem Solving
  • Customer service
  • Budget management
  • Inventory control
  • Vendor negotiation
  • Project management
  • AutoCAD design
  • Equipment repair
  • Team leadership
  • Employee training
  • Problem solving
  • Quality assurance
  • Client engagement
  • Safety management
  • Financial planning
  • Negotiation
  • Consulting
  • Profit and loss
  • Service quality assurance
  • Business development
  • Crisis management
  • Life cycle project management
  • Client engagement optimization
  • Client service
  • Relationship building
  • Labor relations
  • Strategic project planning
  • Accounting expertise
  • Cost reduction
  • Business marketing
  • Budget development
  • Administrative oversight

Certification

  • NJEA/OSHA/PEOSHA Air Quality Certification
  • Certified Apartment Maintenance Technician
  • NJHIA Home Inspection Certification
  • Certification in Team Management – Atlantic Cape Community College

Personal Information

Title: OPERATIONS & MAINTENANCE MANAGER

Timeline

Owner

West’s Property Maintenance and Remodeling
06.2022 - Current

MAINTENANCE & HANDYMAN

C Alexander
04.2022 - Current

DIRECTOR OF MAINTENANCE

The Reeds at Shelter Haven
01.2020 - 01.2021

DIRECTOR OF HOUSEKEEPING & LAUNDRY

BC & SC Services
01.2017 - 01.2019

GENERAL/OPERATION MANAGER

Squeegee Clean & Just Fix It
01.2016 - 01.2017

OPERATIONS MANAGER

Global Industrial Services
01.2014 - 01.2016

ASSOCIATE OF SCIENCE - AUTO & DIESEL TECHNOLOGY

Lincoln Technical Institute

ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT

Prince George’s Community College