Summary
Overview
Work History
Education
Skills
Timeline
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Charity Brown

West Valley City,Utah

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Store Director

Holiday Oil
06.2021 - Current
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.

Assistant Manager

Holiday Oil
11.2019 - 06.2021
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Manager

Holiday Oil
02.2015 - 11.2019
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Cashier

Holiday Oil
09.2013 - 02.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

GED -

University of Phoenix
Murray, UT

Fremont High School
Plain City, UT

High School Diploma -

Pflugerville High School
Pflugerville, TX
05.2007

Skills

  • Vendor relationship development
  • Retail Management
  • Staff Leadership
  • Store Merchandising
  • Loss Prevention Procedures
  • Delegation
  • Store operations
  • Employee Training
  • Customer Service Management
  • Staff Management
  • Inventory Management
  • Personnel development

Timeline

Store Director

Holiday Oil
06.2021 - Current

Assistant Manager

Holiday Oil
11.2019 - 06.2021

Assistant Manager

Holiday Oil
02.2015 - 11.2019

Cashier

Holiday Oil
09.2013 - 02.2015

GED -

University of Phoenix

Fremont High School

High School Diploma -

Pflugerville High School

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Charity Brown