Shawn Whitcomb
Pinellas Park,FL
Summary
Dynamic Manager offering 10 years of success in driving revenue, growing market share and building highly profitable account bases for organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients. Pursuing a Client Success Manager position to identify and drive new growth opportunities.
Overview
8
8
years of professional experience
Work History
Team Leader
Clear-Tech Pools
05.2022 - 10.2022
- Reached out to accounts regularly to check on services in order to understand business operations and offer additional services or equipment.
- Improved team performance by proactively monitoring and balancing workload
- Promoted positive employee relations by accurately recording payroll and smoothly handling concerns
- Addressed and resolved customer concerns and complaints
- Assisted customers with sales and service needs
- Maintained high level of understanding regarding industry trends and competitor activity.
General Manager
Chuck E Cheese
10.2021 - 04.2022
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Guaranteed top-notch service standards for customer experiences for every guest.
- Tracked trends and aligned strategies to improve business operations.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Coached team on upselling and personalized service to increase sales.
- Managed existing client bookings, information and documents in conformance with compliance standards.
- Hosted weekly calls and day of event meetings with clients to promote client satisfaction and keep all parties informed throughout the event process.
General Manager
Domino’s
10.2017 - 08.2021
- Directed employee selection, retention and continuous improvement
- Responded to individual customer support issues via phone, email and text.
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations
- Took initiative to investigate and manage issues outside documented occurrences.
- Held teams accountable to rules and regulations for safe, consistent service.
- Upheld brand quality standards across all service levels
- Implemented successful training program to upskill employees
- Developed marketing campaigns to enhance restaurant's return on investment.
Manager
Players Fun Zone
07.2014 - 07.2017
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
- Scheduled adequate team to meet labor cost standards
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Delivered excellence in guest service and quality control of operations to attain company mission
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Managed daily workloads by organizing schedules and delegating tasks
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Maximized employee performance with hands-on training and close mentoring
- Held sales meetings with potential clients for private events.
Education
Associate of Science - Computer Science
St Petersburg College
St Petersburg, FL05.2025
Skills
- Sales Coaching
- Performance Goals
- Analytical Thinking
- Strong Communication
- Analyzing Data Trends
- Time Management
- Problem Solving
- Adaptability
- Staff Leadership
- Microsoft Office
- Customer Relations
- Customer Needs Assessments
- Continuous Quality Improvement (CQI)
- Reporting
- Report Analysis
Timeline
Team Leader
Clear-Tech Pools
05.2022 - 10.2022
General Manager
Chuck E Cheese
10.2021 - 04.2022
General Manager
Domino’s
10.2017 - 08.2021
Manager
Players Fun Zone
07.2014 - 07.2017
Associate of Science - Computer Science
St Petersburg College
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