Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Shawn White

Danville,CA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

34
34
years of professional experience

Work History

Area Technical Advisor / Interim Team Lead

MSXI / Stellantis
05.2024 - Current
  • Served as primary point of contact for triaging technical issues.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
  • Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
  • Contributed technical oversight to assist team project fulfillment.
  • Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
  • Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.

Team Leader

Concord Toyota
10.2005 - 07.2024
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Produced 4367 billable labor hours for a net income of 916,851 dollars
  • Currently hold a ASE Master technician , Toyota Master Diagnostic Technician and currently have California Smog technician license

Automotive Technician

Lithia Dodge
01.2005 - 09.2005
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.

General Service Mechanic

Crow Canon Shell
03.1991 - 12.2004
  • Cashier.
  • Apprentice and then progressed to a general mechanic.
  • Ordered parts.
  • Wrote service repairs and sold jobs
  • Provided exceptional customer service.

Education

High School Diploma -

Del Amigo High School
Danville, CA

Skills

  • Complaint Resolution
  • Technical Support
  • Team Supervision
  • Mentoring
  • Employee Evaluation
  • Analytical Thinking
  • Teamwork and Collaboration
  • Problem-Solving

Hobbies

In my spare time I currently enjoy the outdoors camping , hiking, snowboarding. Whenever available I also enjoy general residential style contracting work including kitchen and bath installs as well as flooring. I was also a reserve with Contra Costa County Search And Rescue for over eight years and left as a staff sargeant in charge of teaching 4x4 classes and co instructing our first responder certification classes.

Timeline

Area Technical Advisor / Interim Team Lead

MSXI / Stellantis
05.2024 - Current

Team Leader

Concord Toyota
10.2005 - 07.2024

Automotive Technician

Lithia Dodge
01.2005 - 09.2005

General Service Mechanic

Crow Canon Shell
03.1991 - 12.2004

High School Diploma -

Del Amigo High School

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Shawn White