Shawn White
Stafford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shipping and Receiving Clerk
Dollar Tree Warehouse
11.2023 - 11.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Contract Inspector
City Of Houston Public Works
02.2023 - 10.2023
- Enforce and Verify project compliance with the contract documents
- Eyes and ears on a public works construction project
- Represents the public agency interests
Customer Service Representative
Teleperformance
12.2022 - 02.2023
- Handled Customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Investigated and resolved accounting, service and delivery concerns
Driver Helper
Cacique Transportation
03.2020 - 05.2022
- Scanned and tracked packages for delivery accuracy and security
- Assisted driver with product or package deliveries to residential and commercial locations
- Assembled pallets and crates for secure transportation of materials
Education
Job Readiness Training -
SER Jobs for Progress
Houston, TXHigh School Diploma -
Knowledge First Empowerment Academy
Houston, TXSkills
- Warehouse Operation
- Forklift use
- Heavy Equipment use
- Retail
- Shipping
- Receiving
- Inventory
- MS Office
- Word
- Excel
- Outlook
- Internet use
Skills Qualifications Accomplishments
- OSHA 10 certified and trained
- 10 years' experience in Warehouse Operation
- 8 years' experience of Forklift and Heavy Equipment use
- 1 years' experience in Retail, including shipping, receiving and inventory
- MS Office; Word, Excel, Outlook and Internet use
Timeline
Sales Associate
Home Depot
11.2024 - Current
Shipping and Receiving Clerk
Dollar Tree Warehouse
11.2023 - 11.2024
Contract Inspector
City Of Houston Public Works
02.2023 - 10.2023
Customer Service Representative
Teleperformance
12.2022 - 02.2023
Driver Helper
Cacique Transportation
03.2020 - 05.2022
Job Readiness Training -
SER Jobs for Progress
High School Diploma -
Knowledge First Empowerment Academy
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