Shawn White
Charles Town,West VIrginia
Summary
Dynamic and results-driven professional at Chick-Fil-A, excelling in customer service and team mentoring. Proven ability to enhance dining experiences through effective communication and quality control. Skilled in cash handling and conflict resolution, fostering positive relationships that drive repeat business and customer loyalty.
Overview
2
2
years of professional experience
Work History
Chick-Fil-A Senior Team Member
ChickFila
05.2024 - Current
- Assisted in maintaining cleanliness of kitchen and dining areas during service.
- Collaborated with team members to ensure efficient service during peak hours.
- Processed customer orders accurately, enhancing overall dining experience.
- Monitored inventory levels, assisting in the restocking of supplies as needed.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for food safety compliance.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Reduced food preparation times by organizing workstations effectively.
- Streamlined checkout process, reducing wait times for customers.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Improved dining experience by maintaining clean and organized eating area.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Increased repeat business with high standards of food quality and service.
- Observed diners to respond to additional requests and determine when meal completed.
Education
High School Diploma -
Blue Ridge Community And Technical College
Martinsburg, WV05-2029
Skills
- Management experience
- Delegation skills
- Coaching and mentoring
- Quality control
- Team mentoring
- Great communication skills
- Natural leadership skills
- Willingness to learn
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Heavy lifting
- Cash handling
- Relationship building
- Training and mentoring
- Team building
- Goal setting and achievement
- Conflict resolution
- Complex Problem-solving
- Complaint resolution
- Management experience
Timeline
Chick-Fil-A Senior Team Member
ChickFila
05.2024 - Current
High School Diploma -
Blue Ridge Community And Technical College