Shawn Wiggins
Ogden,Utah
Summary
Accomplished Shift Leader with a proven track record at O'Reilly auto parts, adept in team leadership and customer service management. Excelled in training staff, enhancing customer satisfaction, and streamlining cash handling processes. Demonstrates exceptional problem-solving and team collaboration skills, significantly improving workplace culture and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Oreilly Auto Pats
09.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
AutoZone
08.2019 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Fremont High School
Plain City, UT06.2002
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Training Assistance
- Creative Problem-Solving
- Strong verbal and written communication
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
Timeline
Shift Leader
Oreilly Auto Pats
09.2021 - 06.2024
Shift Leader
AutoZone
08.2019 - 08.2021
High School Diploma -
Fremont High School
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