Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Williams

Cincinnati,OH

Summary

Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities while maintaining orderly space and a safe learning environment.

Overview

8
8
years of professional experience

Work History

Content Moderator

Webhelp
07.2022 - Current
  • Researched topics to create accurate and engaging content.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Suggested improvements to content to enhance quality and accuracy.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Department Lead

Hobby Lobby
10.2020 - 07.2022
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Oversaw efficient inventory stocking and supply rotation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Manager in Training

Raising Cane's Restaurants
08.2019 - 09.2020
  • Analyzed customer feedback to identify areas for improvement.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Defined clear targets and objectives and communicated to other team members.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Handled day-to-day customer or client questions via telephone or email.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Account Manager

Absolute Consulting Group
08.2018 - 07.2019
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Achieved or exceeded company-defined sales quotas.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Excellent communication skills, both verbal and written.

Shift Manager

Dairy Queen Grill & Chill
01.2017 - 07.2018
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw loading and unloading of packages in warehouse.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Organized and detail-oriented with a strong work ethic.

Teaching Assistant

CSR Academy
09.2015 - 10.2016
  • Improved overall class participation by implementing group activities and project-based learning.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Marketing

University of Kentucky
Lexington, KY

High School Diploma -

St. Xavier High School
Cincinnati, OH
05.2015

Skills

  • Content Editing
  • Stress Tolerance
  • Content Management
  • Classroom Management
  • Critical Thinking
  • Staff leadership and supervision
  • Product Sales
  • Problem Resolution

Timeline

Content Moderator

Webhelp
07.2022 - Current

Department Lead

Hobby Lobby
10.2020 - 07.2022

Manager in Training

Raising Cane's Restaurants
08.2019 - 09.2020

Account Manager

Absolute Consulting Group
08.2018 - 07.2019

Shift Manager

Dairy Queen Grill & Chill
01.2017 - 07.2018

Teaching Assistant

CSR Academy
09.2015 - 10.2016

Marketing

University of Kentucky

High School Diploma -

St. Xavier High School

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Shawn Williams