Shawn Williams
Sanford,FL
Summary
A dynamic hospitality executive, with experience as Regional Director of Operations & Sales for major hotel. As Regional Director of Operations for a large hotel chain, built one of the top performing regions in the country. A well organized, dedicated and results-oriented manager, an intuitive and creative problem solver. Outstanding written/oral communication skills with expertise in public contact and staff training. Focused Operations with 30 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
31
31
years of professional experience
Work History
Regional Director of Operations – Region 2
EXTENDED STAY AMERICA HOTELS
09.1997 - Current
Assistant General Manager (9/98- 2/99)
General Manager (2/99-4/05)
District Sales Manager (4/05-5/10)
District Operations Manager (5/10 - 3/20)
Regional Director of Operations (3/20-Present)
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
Front Desk Manager / Concierge
BEST WESTERN ADMIRAL’S INN
03.1996 - 09.1997
- Hired, supervised, scheduled and evaluated 10 front desk clerks and provided monthly training sessions
- Served as PBX operator when required and interfaced with Housekeeping to maintain awareness of sudden checkouts
- Provided information to guests and assisted with reservations to make their stay more enjoyable.
Assistant General Manager
BEST WESTERN ADMIRAL’S INN
01.1994 - 03.1996
- Started as front desk clerk and advanced to Assistant General Manager
- Assisted in directing all hotel operations, with special responsibility for hiring and supervising personnel, landscape operations and pool and tennis maintenance
- Performed cold calling and marketed the hotel to local businesses
- Increased net profits 25K to 35K/month by selling and doubling use of hotel meeting rooms.
Education
B.S. in Hotel and Restaurant Management -
Webber College
Babson Park, FL01.1995
Skills
- Data-driven decision-making
- Workforce Planning
- Operational Efficiency
- Risk Mitigation
Timeline
Regional Director of Operations – Region 2
EXTENDED STAY AMERICA HOTELS
09.1997 - Current
Front Desk Manager / Concierge
BEST WESTERN ADMIRAL’S INN
03.1996 - 09.1997
Assistant General Manager
BEST WESTERN ADMIRAL’S INN
01.1994 - 03.1996
B.S. in Hotel and Restaurant Management -
Webber College
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