SHAWN WILLIAMS

• Acts as a liaison between the agency and the community to understand and address community and customer needs.
• Develops and promotes home health and hospice programs while ensuring high-quality standards of care.
• Achieves monthly admission goals and executes strategic plans to grow market share through account development.
• Maintains an active pipeline through CRM systems, regular account visits, and professional sales calls.
• Maintains an active pipeline through CRM systems, regular account visits, and professional sales calls.
• Educates physicians and the medical community on agency services through effective outreach and in-service training.
• Manages sales activities within budget while promoting agency strengths, initiatives, and compliance standards.
• Doubled admissions during the first six months of employment through strategic relationship building and outreach.
• Maintains an average of 95% of the targeted admit rate during the first year.
• Achieved the highest admission rate the company has ever recorded in its history.

Identified and addressed local needs as community liaison to enhance service delivery.

• Developed and promoted high-quality home health and hospice programs, ensuring compliance with standards.
• Educated medical professionals on agency services through targeted outreach initiatives.
• Collaborated with management to improve referral sources and optimize patient satisfaction.
• Managed budget for sales activities to support operational efficiency.
• Doubled admissions within six months through effective relationship building and outreach efforts.

• Secured six to eight referrals monthly within six months in Dallas office.
• Implemented strategic business plans to enhance outreach efforts.
• Supported sales team members to drive growth and development.
• Secured six to eight referrals monthly within six months in the Dallas office.t and marketing skills.the

• Drove business growth by generating leads through events and outreach initiatives.
• Conducted follow-up calls with warm leads to strengthen connections and facilitate conversions.
• Evaluated client needs by performing in-person consultations and property assessments.
• Achieved sales quota within four months, consistently exceeding targets thereafter.
• Maintained schedules for appointments with prospective and established customers.
• Ensured customer satisfaction through regular follow-ups with existing clients.

• Exceeded patient acquisition quotas within three months through targeted marketing strategies.
• Developed comprehensive business plans to drive operational growth.
• Organized client data to enhance accessibility and analysis.
• Responded promptly to inquiries, ensuring high-level customer service and issue resolution.
• Attended networking events to cultivate relationships with potential customers.
• Identified customer needs to recommend optimal products and services effectively.

• Managed referral pipelines, account forecasting, and stakeholder communications.
• Achieved record-breaking referral and new patient numbers for three consecutive quarters.
• Assisted executive management in developing long-term strategic plans related to growth initiatives.
• Cultivated business partnerships to build lasting relationships with internal and external parties.
• Developed and implemented marketing strategies to increase brand awareness and sales.

• Established strong relationships with referring physicians to promote imaging services.
• Achieved 25% month-over-month sales growth, setting office records with 145 MRIs in one month.
• Developed key client relationships to enhance customer satisfaction and retention.
• Delivered exceptional customer service by addressing inquiries and swiftly resolving issues.
• Maintained current knowledge of industry trends to inform service offerings.

• Promoted to assistant manager, achieving ranking among top 25 in national sales with $839K annual revenue.
• Cultivated relationships with key decision makers through regular client visits and follow-up calls.
• Analyzed customer data to create targeted campaigns, enhancing loyalty and retention rates.
• Managed operations, sales, and inventory while training staff on best practices.
• Handled customer concerns, ensuring satisfaction and retention.
• Developed tailored pricing strategies based on individual client needs.
• Identified customer requirements to recommend optimal products and services.
• Executed effective staff training programs to improve operational efficiency.