Shawn Willis
Crowley
Summary
Strong expertise in managing the daily administrative, as well as clinical processes and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Excellent communication skills, attention to detail, and commitment to providing quality care
Overview
28
28
years of professional experience
Work History
Practice Manager-CMA
Texas Health Family Care
01.2013 - Current
- Effectively lead and developed a team of employees including hiring, training and development, Responsible for employee performance management and setting individual goals as outlined in policies and procedures
- Managed and participated in front office and back-office operations to maximize patient satisfaction, maintenance of medical records, verification of benefits, timely and accurate charge entry, triage and rooming patients as needed
- Supervised medical and clerical staff to ensure adequate coverage for quality patient care
- Served as the first point of contact for staff as well as patient and external customer complaints and other duties as assigned
- Systems used include Epic, UKG, Flowcast, CRT, Emdeon, Virtual Remit Scanner, DocLink, PeopleSoft, multiple insurance websites, and a host of other sites in connection with THFC
HR Systems Trainer
Medsynergies Inc.
01.2000 - 01.2013
- Provided ongoing support during the integration of clinics
- Implemented new systems, building/changing templates
- Provided clinic evaluations during and after going live
- Responsible for training all clinic systems for a group of 500 medical clinics and 3600 physicians
- Responsible for leading numerous webinars and training classes for all employees from new hire orientation to systems training at numerous clinics within the metroplex and out of state
- Systems used include GE Centricity Flowcast, IDX Groupcast, Payment Mate, Copia, Manage My Paper, Kronos, Lawson, Orchard, Ceridian, Windscibe, PSV, ExponenetHR and multiple insurance websites and company intranet
Certified Medical Assistant
Dr. Richard White, MD
01.1997 - 01.2000
- Responsible for all aspects of patient care, clinical and administrative duties
Education
Certified Medical Assistant -
Education America
01.1996
General Academic Studies -
Tarrant County Community College
01.1992
General Academic Studies -
Dunbar High School
01.1991
Skills
- Strong knowledge of Epic EMR
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- All areas of systems training
- Knowledge of Microsoft Word
- Efficiency in healthcare terminology and processes
- All areas of front office duties
- Staff management
- Practice management
- Workflow management
- HIPAA and OSHA regulations
Accomplishments
- CPR Certified
- Yellow Belt Six Sigma Certified
- Suzan Oran Empowerment Program
- Re-developed procedures for clinical workflow
- Part of a training team that increased productivity
Timeline
Practice Manager-CMA
Texas Health Family Care
01.2013 - Current
HR Systems Trainer
Medsynergies Inc.
01.2000 - 01.2013
Certified Medical Assistant
Dr. Richard White, MD
01.1997 - 01.2000
General Academic Studies -
Tarrant County Community College
General Academic Studies -
Dunbar High School
Certified Medical Assistant -
Education America
Similar Profiles
Erica MurrayErica Murray
Medical Receptionist at Texas Health Family CareMedical Receptionist at Texas Health Family Care
Zeola DouglasZeola Douglas
Medical Receptionist at Texas Health Family CareMedical Receptionist at Texas Health Family Care
Deborah RodriguezDeborah Rodriguez
Patient Access Representative at TEXAS HEALTH FAMILY CAREPatient Access Representative at TEXAS HEALTH FAMILY CARE