Shawn Wilson
Richmond,TX
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
30
30
years of professional experience
Work History
Owner
Chef Shawn's Gourmet BBq Sauce
Rosenberg, TX
01.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Cook
Sodexho
Richmond, TX
11.2019 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Food Service Manager
MINACT
Excelsior Springs, MO
08.2018 - 11.2020
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than [Number] team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Limited portion sizes and used garnishes to control food costs.
- Resolved escalated customer issues and boosted retention rates by [Number]%.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
Cool
Sunrise Assisted Living
Leawood, KS
08.2017 - 08.2019
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
Education
Associate of Science - Paralegal
Brown Mackie College - Salina
Salina, KS01.1997
High School Diploma -
Northeast
Kansas City, MO05.1988
Skills
- Portfolio Management
- Strategic Planning
- Annual Planning
- Executive Leadership
- Leadership and People Development
- Integrity and Transparency
- Change and Growth Management
- Board Oversight
- Effective Communicator and Public Speaker
- Industry Expertise
- Operational Analysis
- Reducing Costs
Timeline
Owner
Chef Shawn's Gourmet BBq Sauce
01.2022 - Current
Cook
Sodexho
11.2019 - 11.2021
Food Service Manager
MINACT
08.2018 - 11.2020
Cool
Sunrise Assisted Living
08.2017 - 08.2019
Associate of Science - Paralegal
Brown Mackie College - Salina
High School Diploma -
Northeast
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