Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawn Wilson

Saginaw,MI

Summary

Compassionate and dedicated Nurse with extensive experience at Home Healthcare, excelling in patient education and infection control. Demonstrated strong clinical judgment, enhancing patient satisfaction ratings through personalized care. Proven ability to lead nursing staff and implement effective care plans, ensuring optimal health outcomes in high-stress environments.

Overview

2026
2026
years of professional experience

Work History

Nurse

Home Healthcare
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Managed patients recovering from medical or surgical procedures.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Recorded details regarding therapies to keep patient charts updated.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

Sales Associate/customer Service

Best Buy
10.2017 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Executed financial exchanges with precision by following company cash handling guidelines.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Sales Associate/customer Service

Gander Mountain
09.2004 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Associate - Nursing

Elmira College
Elmira

Nursing

Arnot Ogden School of Nursing
Elmira, NY
06.1987

Skills

  • Medication administration
  • Medication and IV administration
  • Patient care
  • Direct patient care
  • Patient assessment
  • Clinical documentation
  • Patient education
  • Infection control
  • Clinical judgment
  • Patient management
  • Compassionate care
  • Family education
  • Healthcare ethics
  • Health promotion
  • Surgical care
  • Wound management
  • Emergency care
  • Care coordination
  • Care plan implementation
  • Critical care nursing
  • Mental health care
  • Nursing staff leadership
  • Diabetes management
  • Pediatric care
  • Disease prevention
  • Licensed by state nursing board
  • Home health care
  • Geriatric care
  • Treatment Planning
  • Palliative care
  • Tracheostomy care
  • Unit administration
  • Referral generation
  • Triage assessment
  • Blood transfusion administration
  • Nursing assessments
  • End-of-life care
  • Patient advocacy
  • Inpatient care
  • Discharge planning
  • Outpatient care
  • HIPAA protocol adherence
  • Electronic health records management
  • Direct nursing care
  • Gastrostomy tube care
  • Catheter maintenance
  • Discharge coordination
  • Patient safety monitoring
  • Patient care and education
  • Patient assessment and care
  • Workflow and patient management
  • Charting medication administration
  • Nursing plan development
  • Cultural history
  • Patient rights advocacy
  • Policy and procedure compliance
  • Medical chart management
  • Patient assessments
  • Patient monitoring
  • Compassion and empathy
  • Taking vitals
  • Collecting vitals
  • Patient care planning
  • Team coordination
  • Patient and family advocacy
  • Wound care
  • Relationship building
  • Patient education and counseling
  • Patient counseling
  • Data collection
  • Professional bedside manner
  • Complex Problem-solving
  • Medication distribution
  • Care planning
  • Intake and discharge
  • Mobility assistance
  • Care plan development
  • Strong clinical judgment
  • Patient evaluation

Accomplishments

Have been top performers in financial services and revenue in both my last 2 employers. Recieved accommodations from Citibank who is the credit provider for my current position for last 36 months.

Timeline

Sales Associate/customer Service

Best Buy
10.2017 - Current

Sales Associate/customer Service

Gander Mountain
09.2004 - 07.2016

Nurse

Home Healthcare

Associate - Nursing

Elmira College

Nursing

Arnot Ogden School of Nursing

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Shawn Wilson