Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Wood

Troy,MO

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Branch Manager

SRS Distribution
06.2019 - Current
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team of 15 employees through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Boosted sales and customer loyalty through incentive programs.

Territory Manager

Midwest Block And Brick
03.2002 - 06.2019
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
  • Organized regular training sessions for 30 team members to enhance their product knowledge and overall sales skills.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
  • Worked with over 30 vendors and suppliers to support timely delivery of products and services.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Developed and monitored sales representative goals and performance to drive territory goals.
  • Implemented systems and procedures to increase sales.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Sales Associate

Furniture Row
01.1998 - 02.2002
  • Increased sales revenue by building strong rapport with 25 customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Science - Business

Central Methodist University
Fayette, MO

High School Diploma -

Salem High School
Salem, MO
05.1996

Skills

  • Business Development
  • Human Resources Knowledge
  • Interviewing and Hiring
  • Shift Scheduling
  • Operational Reports
  • Financial Oversight
  • Branch Operations Management
  • Coaching and Mentoring
  • Sales Development
  • Performance Reviews
  • Employee Development
  • Staff Supervision
  • Verbal/Written Communication
  • Training and Development
  • Relationship Management
  • Sales Planning
  • Sales Management
  • Staff Recruitment
  • Goals and Performance
  • Conflict Resolution
  • Decision-Making
  • Community Relations
  • Staff Training
  • Excellent Work Ethic
  • Revenue Generation
  • Operations Management
  • Product Knowledge
  • Financial Management
  • Organizational Skills
  • Time Management
  • Budgeting and Forecasting
  • Team Leadership

Timeline

Branch Manager

SRS Distribution
06.2019 - Current

Territory Manager

Midwest Block And Brick
03.2002 - 06.2019

Sales Associate

Furniture Row
01.1998 - 02.2002

Associate of Science - Business

Central Methodist University

High School Diploma -

Salem High School

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Shawn Wood