Shawn Wood
Harry and David
Central Point,OR
28
years of professional experience
Results-driven professional with a strong work ethic and proven ability to enhance customer satisfaction at Live Bridge Inc. Skilled in conflict resolution and CRM documentation, I excel in teamwork and task prioritization, ensuring efficient operations and timely resolutions. Dependable and adaptable, I thrive in fast-paced environments, consistently delivering quality service.
Work History
Seasonal Worker
21 Years 1 Month- Packed fruit, gift baskets, and seasonal orders for accurate shipment fulfillment.
- Inspected products for quality, freshness, and presentation before packaging.
- Assembled gift boxes, trays, and specialty packages according to order specifications.
- Labeled, sorted, and staged merchandise for efficient distribution and shipping.
Courtesy Clark
1 Year 1 Month- Retrieved shopping carts and maintained orderly front-end areas for guest convenience.
- Bagged merchandise carefully to protect items and streamline checkout flow.
- Assisted guests with carryout service and loading purchases into vehicles.
- Cleaned spills and removed hazards to support safe store conditions.
Telephone Agent
4 Years 2 Months- Managed inbound and outbound calls, resolving customer inquiries with accurate, courteous service. 2. Documented call details, account updates, and follow-up actions in CRM systems. 3. De-escalated difficult conversations by applying active listening and conflict-resolution techniques. 4. Scheduled appointments, processed requests, and routed calls to appropriate departments efficiently. 5. Maintained strict confidentiality while handling sensitive customer and account information. 6. Trained new agents on call handling standards, documentation practices, and service protocols. 7. Monitored service quality and identified workflow improvements to strengthen call-center consistency. 8. Coordinated follow-up communication to ensure timely resolution of outstanding customer concerns.
- Maintained detailed records of customer interactions, updating account information as needed for future reference.
- Provided constructive feedback during quality assurance reviews, resulting in improved overall team performance.
- Improved customer satisfaction by providing timely and efficient assistance to callers.
Courtesy Clerk
3 Years 11 Months- Maintained front-end cleanliness and organized guest-facing areas to support safe, welcoming store conditions.
- Retrieved shopping carts and baskets from parking areas, keeping checkout flow steady and accessible.
- Assisted guests with carryouts, heavy items, and product location questions using friendly, efficient service.
- Monitored spills and hazards, quickly cleaning areas to reduce safety risks for guests and team members.
Education
High School Diploma
Skills
Quick learner
Strong work ethic
Collaboration
Task prioritization
Dependable and hardworking
Teamwork and collaboration
Timeline
Courtesy Clark
Targetet
11.2008 - 12.2009Read More
Courtesy Clerk
Target
12.2004 - 11.2008Read More
Seasonal Worker
Harry and David
10.2004 - 11.2025Read More
Telephone Agent
Live Bridge Inc
12.1997 - 02.2002Read More
Crater High-school
High School Diploma
Read More