SHAWNA AJDINI
Sun Prairie,WI
Summary
Accomplished Cloud Operations Analyst with a robust background in system analysis and regulatory compliance at CDW. Expert in documentation and reporting with a proven track record identifying issues and implementing solutions that enhance efficiency. Skilled collaborator who has significantly improved cross-functional processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cloud Operations Analyst
CDW
02.2021 - Current
- Fulfill seller and customer requests for subscription related activities in a timely manner while keeping internal documentation current and accessible
- Ensure the integrity of the prepared process documentation by way of distribution to the Cloud Operations Team, Sales and other key stakeholder teams
- Analyze business processes, workflows, recommend improvements, recognize trends and report anomalies/variations
- Implement new solutions and prioritize enhancements to existing applications based on productivity and compliance needs identify support issues and initiate actions for resolution
- Coordinate and execute monthly billing processes associated with various subscription partners
- Collaborate closely with cross functional teams including Sales, Marketing, Finance, Engineering and Operations
- Create and maintain a database of customer information by way of key metrics to identify tends in customer behavior.
Service Governance Analyst
CDW
03.2019 - 02.2021
- Maintained the overall schedule of significant governances, risks and compliance activities including creation of project deliverable to address identified risks with implementation of changes to policies, practices and documentation
- Obtained signatures for SOWs, agreements and policies as well as copies of applicable MSAs, BAAs, SOWs, etc
- For Managed Services Customers
- Regularly collected data for performance reporting on initiatives such as Vulnerability Management, Risk Management and Device Compliance
- Assisted in the creation and maintenance of the testing portion of possible remediation efforts and be accountable for reporting time variances against the project schedule
- Identified support issues, initiated actions for resolution and implemented improvement plans to address problem areas
- Led the implementation of new analytical tools and processes across the organization.
Services Administrator
CDW
06.2017 - 03.2019
- Maintain all contract and billing administration matters for projects within the assigned area of responsibility
- Review and audit customer contracts for all appropriate legal requirements
- Determine appropriate structure and complete project requests for each service engagement to include creation and maintenance of engagements in the billing system
- Determine appropriate structure for each services engagement to include but not limited to region, division, sales ownership, tax location, activity type and revenue recognition
- Assist in time entry, expense reporting and training of new engineers during new hire orientation
- Participated in management meetings to discuss new directives, offer insights and suggestions to improve procedures.
Driver Qualification Safety & Compliance Specialist
ITS Compliance Inc.
11.2014 - 05.2017
- Conducted in-depth analysis of vehicles and drivers, developing a personalized plan to streamline the process, reduce costs, mitigate risks and lower exposure to an adverse audit
- Analyzed current processes making recommendations to achieve best practices for improved insight, safety and profitability
- Facilitated and supported each client’s on-boarding and Driver Qualification operations with customized consulting, training and compliance services in order to ensure all Driver Qualification Files remain current, complete and meet all compliance measures
- Assisted clients in developing best practices procedure with a focus on educating the client on all DOT and FMCSA regulations to reduce risks, avoid violations and improve profitability of the client
- Assisted clients in Mock Audits making sure they could pass a DOT audit prior to one occurring, uncover weaknesses and risk exposure for proactive correction to avoid FMCSA fines and sanctions while ensuring best practices for the client
- Provide clients with new hire pre-employment background checks and pre-employment drug screenings.
Office Manager/Payroll Specialist
Environmental Construction Services
11.2013 - 11.2014
- Ensured all supervisor and employee certifications for asbestos abatement work were current and recertifications were scheduled as necessary
- Utilized the service of licensed waste hauler to transport contained asbestos materials
- Documentation showing the completed chain of custody and disposal as was provided upon receipt of the materials at the licensed landfill
- Completed weekly payrolls for all employees
- Managed day-to-day office operations such as ordering supplies, maintaining equipment, managing calendars, delegated supervisors and employees to each job based on their experience
- Resolved customer inquiries and complaints with timeliness and professionalism.
Leasing Consultant/Office Manager
C. Collins LLC
09.2011 - 11.2013
- Showing and leasing apartments to prospective residents and support the property marketing plan
- Completing lease forms or agreements and collecting rental deposits
- Thorough knowledge of lease terms, specifications and all community policies.
Education
Nursing Assistant Certificate -
MATC
01.2007
Diploma -
Sun Prairie High School
06.2000
Skills
- Documentation and Reporting
- Regulatory Compliance
- Issue Identification
- System Analysis
- Collaborative
Certification
- Lean Six Sigma Yellow Belt Certification
- Kaizan Project Certification
Professional References
- Kristy Wilson, 608-843-7273
- Marlo Burkholz, 920-253-7841
- Amy Peterson, 608-212-8869
- Sarah Vale, 608-576-2828
Timeline
Cloud Operations Analyst
CDW
02.2021 - Current
Service Governance Analyst
CDW
03.2019 - 02.2021
Services Administrator
CDW
06.2017 - 03.2019
Driver Qualification Safety & Compliance Specialist
ITS Compliance Inc.
11.2014 - 05.2017
Office Manager/Payroll Specialist
Environmental Construction Services
11.2013 - 11.2014
Leasing Consultant/Office Manager
C. Collins LLC
09.2011 - 11.2013
Nursing Assistant Certificate -
MATC
Diploma -
Sun Prairie High School