Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shawna Alecci

Independence,MO

Summary

Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative/Customer Service Representative

Swedencare
06.2023 - Current
  • Manage 30+ daily calls and emails; address questions, share product details, and resolve problems efficiently.
  • Enhance customer loyalty by offering personalized solutions tailored to individual needs.
  • Manage and send promotional marketing emails, ensuring timely delivery of materials to prospects and customers.
  • Process customer orders accurately and efficiently through the sales platform.
  • Maintain accurate records of order statuses, including entering tracking details to provide clients with real-time shipment information.
  • Responsible for managing accounts and sales activities in a territory spanning 9 states.

Inside Sales Representative

Jurox
03.2020 - 06.2023
  • Contact new and existing customers to discuss product and service solutions.
  • Collaborate with team members to determine strategic sales approaches.
  • Respond to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Set up customer accounts in SalesForce with complete information.
  • Engage with new and existing customers remotely with video conferences, product presentations, phone calls, and written communication to build long-term relationships and provide service solutions.
  • Manage a 9 state territory with a total of 5,000 accounts.

Veterinary Assistant

Cavanaugh Pet Hospital
06.2016 - 03.2020
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Interfaced between clients and veterinarians to schedule and streamline appointments.
  • Reviewed patient records daily to ensure all vital data was recorded.
  • Trained new veterinary staff on office procedures and requirements.
  • Upheld high standards of safety to prevent injuries and maintain productivity through methods such as patient restraint, careful sterile surgical pack preparation, and regular upkeep of an organized, efficient workspace.
  • Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.

Assistant Dog Trainer

Dog Obedience Group
09.2014 - 10.2018
  • Provided follow-up support with advice on strategies for continuing training and reinforcing lessons, answering questions, and performing pet evaluations.
  • Evaluated animals and discussed suitability with owners based on factors such as temperament and age.
  • Answer client's questions regarding training and behavioral issues.
  • Taught a wide variety of group classes to a diverse client base.
  • Developed training plans for behavior courses in collaboration with colleagues.

Kennel Assistant

Cavanaugh Pet Hosptial
08.2015 - 03.2016
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Administered medications to animals with meals or treats.
  • Performed opening and closing duties, including detailed floor cleaning.
  • Documented and reported issues or incidents with animals by communicating with owners.

Janitorial Cleaner

Citadel Federal Solutions
07.2012 - 08.2015
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Responded promptly to unplanned requests for cleaning and sanitation after accidents while still maintaining all regular duties at a high standard.
  • Followed protocols for appropriate recycling and refuse management.
  • Maintained the site with an organized, professional appearance at all times.

Education

Certified Dog Trainer -

Animal Behavior College
Valencia, CA
09.2013

GED -

Fort Osage High School
Independence, MO
07.2009

Skills

  • Exceptional customer service
  • Communication
  • Strong Work ethic
  • Adaptability
  • Public speaking
  • Adept multi-tasker
  • Order management
  • Salesforce CRM
  • Sales Hub

Awards

  • Inside Sales Representative of the Year in 2021
  • Territory Builder Award in 2022
  • Goal Achievement Award in 2022

Timeline

Inside Sales Representative/Customer Service Representative

Swedencare
06.2023 - Current

Inside Sales Representative

Jurox
03.2020 - 06.2023

Veterinary Assistant

Cavanaugh Pet Hospital
06.2016 - 03.2020

Kennel Assistant

Cavanaugh Pet Hosptial
08.2015 - 03.2016

Assistant Dog Trainer

Dog Obedience Group
09.2014 - 10.2018

Janitorial Cleaner

Citadel Federal Solutions
07.2012 - 08.2015

GED -

Fort Osage High School

Certified Dog Trainer -

Animal Behavior College

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