Shawna Alexander
Makawao,HI
Summary
Accomplished Dispatcher at Tri Isle, adept in dispatch and customer relations, significantly enhanced team efficiency and delivery accuracy. Expert in route planning and adjustment, I led training initiatives, reducing dispatch errors by implementing a double-check system. My proactive teamwork and critical thinking skills ensured seamless operations and superior customer satisfaction.
Overview
17
17
years of professional experience
Work History
Dispatcher
Tri Isle
05.2007 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide delivery updates and resolution.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Waiakea High School
Hilo, HISkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Updating logs
- Customer Relationship Management
- Route Navigation
- Incident Reporting
- Verifying coverage
- Customer Service
- Decision-Making
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Microsoft Office
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Route Planning and Adjustment
- Time Management
- Dispatch Recordkeeping
- Problem-Solving
- Multitasking
- Task Prioritization
- Relationship Building
- Workload Management
- Training and Development
- Delegating Work
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
Timeline
Dispatcher
Tri Isle
05.2007 - Current
High School Diploma -
Waiakea High School