Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Ammerman

Catoosa

Summary

Dynamic insurance agent with Aflac, adept at client acquisition and policy writing. Proven track record in building strong customer relationships and delivering exceptional service. Skilled in upselling and claims reporting, ensuring client satisfaction and retention. Committed to professionalism and ethical standards, driving success through effective communication and follow-up.

Overview

14
14
years of professional experience

Work History

Insurance Agent

Aflac
06.2016 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Administered renewals with precision, ensuring correct and prompt updates.
  • Maintained high standards of customer service by building relationships with clients.

Cashier

Old Navy
05.2011 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Sales Associate

Yankee Candle
02.2014 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Basic -

San Andreas High School
3232 Pacific St, Highland, CA 92346
05.1998

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Account management
  • New client acquisition
  • Policy writing
  • Upselling
  • Leads prospecting
  • Claims reporting systems
  • Cold calling
  • Insurance product promotion
  • Prospective client identification
  • Policy Knowledge
  • Client prospecting
  • Insurance policy sales
  • Insurance eligibility
  • Policy changes
  • Customer referrals
  • Policy feature explanations
  • Policyholder communication
  • Licensing requirements
  • HIPAA compliance

Timeline

Insurance Agent

Aflac
06.2016 - Current

Sales Associate

Yankee Candle
02.2014 - 10.2016

Cashier

Old Navy
05.2011 - 10.2015

Basic -

San Andreas High School

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Shawna Ammerman