Shawna Anderson
Panama City,FL
Summary
Dynamic and results-oriented professional with extensive experience in educational and support roles, notably with Bay District Schools. Excelled in curriculum design for students with disabilities and adept in Microsoft Office, showcasing a blend of hard and soft skills. Proven track record in building relationships and improving client outcomes, demonstrating a positive and professional approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Bay District Schools
Panama City, FL
09.2018 - 02.2024
- Implemented individualized curriculum strategies to enhance student outcomes.
- Collaborated with parents and educators on Individualized Education Plans to align support with student needs.
- Demonstrated precision in data entry and record-keeping tasks.
- Performed comprehensive student assessments to identify their learning styles.
- Demonstrated expertise in both verbal and written communication.
- Demonstrated strong problem-solving skills to effectively address workplace challenges.
- Collaborated effectively with colleagues and students to achieve common goals.
- Successfully managed organizational resources for optimal performance.
Warranty Administrator
Bay Cars
Panama City, FL
03.2017 - 09.2018
- Ensured timely handling of claims by completing reviews and processing in under a day.
- Handled and organized repair order processes efficiently.
- Handled payment statements efficiently.
- Researched and resubmitted denied claims promptly to ensure resolution.
- Ensured completeness and accuracy of all customer records.
- Monitored recalls to ensure up-to-date knowledge.
- Coordinated efforts successfully with advisors and other team members.
- Addressed client needs through consistent and solution-focused support.
Targeted Case Manager
Children’s Home Society
Panama City , FL
05.2016 - 03.2017
- Provided indispensable advocacy and comfort to individuals facing abuse.
- Facilitated clients' access to necessary services by accompanying them to various appointments.
- Champion children’s healthcare, psychological well-being and behavioral development.
- Partnered with teams of supervisors and counselors for the development and revision of client services.
- Skilled in database operations including inputting, retrieving, and documenting information.
- Provided crisis intervention when necessary, by utilizing de-escalation techniques, and making appropriate referrals for additional support services.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized service plans with measurable goals and objectives in collaboration with clients.
- Maintained confidentiality and adhered to professional ethics and standards.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Prepared and maintained budgets, personnel records or training manuals.
Victim Advocate Intern
Bay County Sheriff’s Office
Panama City, FL
05.2015 - 08.2015
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Provided guidance on how best to address safety concerns after an incident has occurred.
- Educated victims on their rights under the Victims' Bill of Rights Act.
Education
Bachelor of Science - Criminal Justice And Minor in Psychology
Park University
Associate of Arts - Criminal Justice
New Mexico State University
Skills
- Clear Communication Proficiency
- Experience with Software Tools
- Data Organization
- Microsoft Office Proficiency
- Detailed Documentation Skills
- Professional Demeanor
- Office Administration
- Customer/Client Relations
References
- Christie Priemer, Bay District Schools, 850-303-9939, capriemer@gmail.com
- Sandra Forbes, Bay District Schools, 240-535-9288, whimbley@gmail.com
- Stacy Kruse, Bay District Schools, 850-899-4767, krusesl@bay.k12.fl.us
Volunteer Experience
- Victim Advocate Volunteer, Center of Protection Environment
- Teacher Assistant Volunteer, Oregon Elementary
- Volunteer, Animal Rescue
- Mentor, New Mexico Youth Challenge
- Mentor, Michigan Youth Challenge
Certification
- Professional Educator Certificate June 16, 2023
Timeline
Teacher
Bay District Schools
09.2018 - 02.2024
Warranty Administrator
Bay Cars
03.2017 - 09.2018
Targeted Case Manager
Children’s Home Society
05.2016 - 03.2017
Victim Advocate Intern
Bay County Sheriff’s Office
05.2015 - 08.2015
Bachelor of Science - Criminal Justice And Minor in Psychology
Park University
Associate of Arts - Criminal Justice
New Mexico State University
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