Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
Timeline
Generic

Shawna Anderson

Panama City,FL

Summary

Dynamic and results-oriented professional with extensive experience in educational and support roles, notably with Bay District Schools. Excelled in curriculum design for students with disabilities and adept in Microsoft Office, showcasing a blend of hard and soft skills. Proven track record in building relationships and improving client outcomes, demonstrating a positive and professional approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Teacher

Bay District Schools
Panama City, FL
09.2018 - 02.2024
  • Implemented individualized curriculum strategies to enhance student outcomes.
  • Collaborated with parents and educators on Individualized Education Plans to align support with student needs.
  • Demonstrated precision in data entry and record-keeping tasks.
  • Performed comprehensive student assessments to identify their learning styles.
  • Demonstrated expertise in both verbal and written communication.
  • Demonstrated strong problem-solving skills to effectively address workplace challenges.
  • Collaborated effectively with colleagues and students to achieve common goals.
  • Successfully managed organizational resources for optimal performance.

Warranty Administrator

Bay Cars
Panama City, FL
03.2017 - 09.2018
  • Ensured timely handling of claims by completing reviews and processing in under a day.
  • Handled and organized repair order processes efficiently.
  • Handled payment statements efficiently.
  • Researched and resubmitted denied claims promptly to ensure resolution.
  • Ensured completeness and accuracy of all customer records.
  • Monitored recalls to ensure up-to-date knowledge.
  • Coordinated efforts successfully with advisors and other team members.
  • Addressed client needs through consistent and solution-focused support.

Targeted Case Manager

Children’s Home Society
Panama City , FL
05.2016 - 03.2017
  • Provided indispensable advocacy and comfort to individuals facing abuse.
  • Facilitated clients' access to necessary services by accompanying them to various appointments.
  • Champion children’s healthcare, psychological well-being and behavioral development.
  • Partnered with teams of supervisors and counselors for the development and revision of client services.
  • Skilled in database operations including inputting, retrieving, and documenting information.
  • Provided crisis intervention when necessary, by utilizing de-escalation techniques, and making appropriate referrals for additional support services.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Developed individualized service plans with measurable goals and objectives in collaboration with clients.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Prepared and maintained budgets, personnel records or training manuals.

Victim Advocate Intern

Bay County Sheriff’s Office
Panama City, FL
05.2015 - 08.2015
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
  • Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
  • Provided guidance on how best to address safety concerns after an incident has occurred.
  • Educated victims on their rights under the Victims' Bill of Rights Act.

Education

Bachelor of Science - Criminal Justice And Minor in Psychology

Park University

Associate of Arts - Criminal Justice

New Mexico State University

Skills

  • Clear Communication Proficiency
  • Experience with Software Tools
  • Data Organization
  • Microsoft Office Proficiency
  • Detailed Documentation Skills
  • Professional Demeanor
  • Office Administration
  • Customer/Client Relations

References

  • Christie Priemer, Bay District Schools, 850-303-9939, capriemer@gmail.com
  • Sandra Forbes, Bay District Schools, 240-535-9288, whimbley@gmail.com
  • Stacy Kruse, Bay District Schools, 850-899-4767, krusesl@bay.k12.fl.us

Volunteer Experience

  • Victim Advocate Volunteer, Center of Protection Environment
  • Teacher Assistant Volunteer, Oregon Elementary
  • Volunteer, Animal Rescue
  • Mentor, New Mexico Youth Challenge
  • Mentor, Michigan Youth Challenge

Certification

  • Professional Educator Certificate June 16, 2023

Timeline

Teacher

Bay District Schools
09.2018 - 02.2024

Warranty Administrator

Bay Cars
03.2017 - 09.2018

Targeted Case Manager

Children’s Home Society
05.2016 - 03.2017

Victim Advocate Intern

Bay County Sheriff’s Office
05.2015 - 08.2015

Bachelor of Science - Criminal Justice And Minor in Psychology

Park University

Associate of Arts - Criminal Justice

New Mexico State University
Shawna Anderson