Shawna Auble
Citrus Heights,CA
Summary
Organized business analyst, proficient in accurately processing and researching vehicle titles in California. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping, DMVA & DCS. Strong mathematical, customer service and data entry skills.
Overview
12
12
years of professional experience
Work History
Business Service Analyst 1
Dealertrack
07.2022 - Current
- Excelled in auditing legal documents for completeness, ensuring DMV regulations were followed.
- Provided assistance with navigating online and internal resources, ensuring compliance with California law and the DMV.
- Ensured accurate records while processing CA DMV applications on the DMVA.
- Reduced internal errors by proactively identifying potential problems and implementing corrective actions.
- Educated and trained new auditors on DMV requirements for various vehicle registration applications.
- Managed internal chat to accurately and quickly resolve business partners questions or concerns
- Ensured clear communication with business partners and interoffice personnel by creating training material and hosting meetings & webinars.
Motor Vehicle Representative
CA Department Of Motor Vehicles- RSPU
06.2020 - 05.2022
- Demonstrated strong attention to detail when examining motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Maintained strict confidentiality, adhering to legal guidelines and company policies at all times.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to complete the requested application.
Senior Customer Loyalty Representative
Gap Inc Direct
10.2012 - 03.2020
- Developed strong relationships with clients, generating repeat business and fostering loyalty.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed internal and external simultaneous chats to provide quick and exceptional service.
Education
Business Communications, Microsoft Software -
Business Major - Business Education
Sierra College
Rocklin, CA12.2025
Skills
- Microsoft SharePoint
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Data Entry
- Call center experience
- Microsoft Excel
- Paperwork Processing
- Staff Training
- Live chat support
- Research
Timeline
Business Service Analyst 1
Dealertrack
07.2022 - Current
Motor Vehicle Representative
CA Department Of Motor Vehicles- RSPU
06.2020 - 05.2022
Senior Customer Loyalty Representative
Gap Inc Direct
10.2012 - 03.2020
Business Communications, Microsoft Software -
Business Major - Business Education
Sierra College
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