Shawna Bacon
Indianapolis,IN
Summary
Dynamic leader with a proven track record, adept in relationship building and program leadership. Excelled in staff development and conflict resolution, enhancing program effectiveness by 80% through strategic partnerships. Skilled in SAP and CPR certified, I thrive on mentoring teams to achieve operational excellence and foster community engagement.
Knowledgeable Case Manager with strong background in overseeing complex programs and initiatives. Successfully led multifaceted teams to achieve project milestones and deliverables. Demonstrated proficiency in strategic planning and resource management.
Overview
9
9
years of professional experience
Work History
Program Director
Sevita Health
09.2023 - 09.2024
- Responsible for Individual Assessments, Risk Assessments and Action Plans for each Individual. Attend and assist with house supervisors meetings to gather feedback and align program objectives with community interests, in On-Spring.
- Supervise site Assessments 24/7.
- Check Daily tp ensure that ALL notes are completed by assigned staff and compare staff time in DF.
- Monitored expenditures to maintain financial health and align with organizational goals must be updated monthly to foster collaboration and achieve common project goals.
- Upload and sign-off on each P-Card receipt
- Conducted program evaluations to identify strengths and areas for improvement to be completed weekly and compiled on a monthly basis.
- Complete Quarterly Health and Safety 24/7 RH20 in On-Spring and Print copy of Environmental for Safety Book.
- Complete Program Directors Checklist and ensure all of your Supervisors are in compliance with their checklist.
- Attend weekly meeting with my AD.
- Complete Program Directors Checklist and ensure all of your Supervisors are in compliance with their checklist.
- SERFS (medical books) by the 10th of each month.
- ALL Behavior Tracking Sheets must be completed by the 5th of each month.
- All Individual finances must be computed by the 5th of each month.
- Ensure ALL Skills data is being captured for each individual as needed Mon, Wed, and Fri.
- Confer with nursing staff, physicians, psychologist, occupational therapists and other professionals to develop and implement individual's programming.
- Provided ongoing direction and leadership for program operations.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Program Director/Case Manager
Community Action of Greater Indianapolis
06.2020 - 09.2023
- Conducted program evaluations to identify strengths and areas for improvement.
- Secured funding opportunities by preparing grant proposals and nurturing donor relationships.
- Analyzed data from assessments to inform future program developments and strategies.
- Monitored expenditures to maintain financial health and align with organizational goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Monitored program performance to identify areas for improvement.
- Collaborated with other community agencies to aid in emergency Covid-19 state and federal relief.
- Collaborated with other community agencies to provide energy assistance to eligible families.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Alcohol and Drug Counselor/Case Manager
Aspire Indiana
04.2018 - 06.2020
- Responsible for maintaining my ANSA Certification.
- Responsible for initial assessments of court ordered programming.
- Facilitated Approved Court Ordered Group and individual counseling sessions 2x's per week under the supervision of a Licensed Counselor.
- Maintained detailed case records in compliance with confidentiality guidelines, contributing to accurate documentation and efficient communication among team members.
- Continuously expanded professional knowledge by attending relevant trainings, workshops, and conferences, ensuring the provision of high-quality counseling services.
- Prepared participant for discharge by completing necessary paperwork, recommending resources and developing discharge plan.
- Developed strong rapport with clients through empathetic listening skills, fostering trust within therapeutic relationships.
- Monitored clients'' progress, adjusting treatment approaches as necessary for optimal outcomes.
- Utilized motivational interviewing techniques to empower clients in taking ownership of their recovery process.
- Facilitated educational workshops on addiction prevention and recovery resources for the local community.
- Promoted a positive environment conducive to growth by setting clear expectations, establishing safe boundaries, and encouraging open communication amongst clients within group settings.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, addressing clients'' unique needs.
- Conducted thorough assessments of new clients to identify appropriate level of care and services needed for successful recovery.
- Enhanced group therapy sessions for increased client engagement and effective communication of coping strategies.
- Evaluated program effectiveness using standardized measures, making recommendations for improvements based on data analysis results.
- Developed appropriate treatment plans and kept ongoing records of treatment.
- Increased family involvement in client treatment by conducting regular check-ins and providing education on how to best support their loved one''s recovery journey.
- Led relapse prevention groups, teaching clients essential skills needed for long-term sobriety success.
- Demonstrated understanding of addiction, mental health, eating disorders, and complex conditions.
- Utilized crisis intervention techniques to handle and diffuse emergency situations.
- Provided crisis intervention and support in high-stress situations to ensure client safety and wellbeing.
- Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
- Coordinated closely with external agencies such as probation officers, social workers, and medical professionals to facilitate seamless service provision for clients.
- Contributed to program development initiatives by sharing expertise in identifying gaps in services and proposing solutions for addressing unmet client needs.
- Managed caseloads efficiently by prioritizing tasks, maintaining regular communication with clients and team members, and adapting to changing needs within the treatment setting.
- Developed individual treatment goals based on history and diagnosis.
- Monitored client progress to make necessary adjustments for client success.
- Assisted clients in developing healthy coping mechanisms by identifying triggers and practicing alternative responses during counseling sessions.
Employment Consultant/Case Manager Specialist
Eskanzi Health
07.2015 - 04.2018
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Reviewed, tracked and coordinated employment referrals.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Increased job availability for clients by 80% through local business relationships.
- Interviewed clients and administered skills assessments to determine employability.
- Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
- Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
- Cultivated a diverse network of professional contacts across various industries beneficial in connecting clients with potential opportunities.
- Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
- Administered employee benefits programs and assisted with open enrollment.
- Medicaid/Medicare Program Billing.
- Attend all trainings and seminars.
Education
Bachelor of Science - Psychology
Martin University
Indianapolis, IN05-2015
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Conflict resolution
- Staff training
- Documentation and reporting
- Manage ALL Microsoft Word Programs
- CPR Certified
- ANSA/CANS Certification
- Mentoring
- Networking
Timeline
Program Director
Sevita Health
09.2023 - 09.2024
Program Director/Case Manager
Community Action of Greater Indianapolis
06.2020 - 09.2023
Alcohol and Drug Counselor/Case Manager
Aspire Indiana
04.2018 - 06.2020
Employment Consultant/Case Manager Specialist
Eskanzi Health
07.2015 - 04.2018
Bachelor of Science - Psychology
Martin University
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