Shawna Bailey
Oregon City
Summary
Dynamic professional with a proven track record at Advocates For Life Skills and Opportunity, excelling in individualized support planning and client engagement. Skilled in medication administration and time management, I enhanced client independence and emotional well-being while fostering team collaboration to improve service quality and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Advocates For Life Skills and Opportunity
12.2015 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Supported clients in developing social skills through structured interactions and community engagement.
- Documented client progress and incidents accurately to ensure comprehensive care records.
- Collaborated with team members to implement personalized care plans tailored to individual needs.
- Participated in training sessions to enhance understanding of best practices in direct support services.
- Maintained a safe environment by following health and safety protocols during all client interactions.
- Engaged clients in recreational activities, fostering emotional well-being and community connection.
- Responded to client needs promptly, demonstrating adaptability and commitment to quality care delivery.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Manager
Green Communications LLC- Cricket Wireless
08.2010 - 07.2014
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve team productivity and service quality.
- Analyzed performance metrics to identify areas for improvement, driving effective decision-making.
- Mentored junior managers, fostering professional development and enhancing team capabilities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Business Management; Accounting
Mt. Hood Community College
Gresham, OR12-2025
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Health and safety requirements
- Transportation
- Appointment scheduling
- Disability awareness
- Individualized support planning
- Medical office administration
- Multitasking and organization
- HIPAA compliance
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a stores that exceeded company expectations in every category.
- Uncovered and eliminated security issues, reducing shrinkage.
- Invoice Reconciliation
- Quickbooks
- PowerPoint Pathways
- Coaching and Mentoring
- Level 4 Black Belt Excel
- Records Management
- Sales and Marketing
Certification
* Oregon Intervention System - General
* CPR and First Aid Certification
* Mandatory Abuse Training
* Bloodborne Pathogens
* Hazards Communication Program
Timeline
Direct Support Professional
Advocates For Life Skills and Opportunity
12.2015 - Current
Manager
Green Communications LLC- Cricket Wireless
08.2010 - 07.2014
Business Management; Accounting
Mt. Hood Community College
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