Shawna Bellgowan
Owosso,US
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
Machine Operator (Side Grind Divine)
Mahle Engine Components
Saint Johns, Michigan
02.2025 - Current
- Followed standard operating procedures for machine setup and operation.
- Operated machinery to manufacture engine components, ensuring quality and precision.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Collaborated with team members to troubleshoot production issues.
- Comply with company policies regarding quality control procedures.
- Record production information such as quantities produced and materials used on daily SAP logs.
Administrative Assistant
Transfleet, Inc. / Knapp Brothers Trucking, LLC.
Perry, Michigan
07.2018 - 02.2025
- Supervised clerical staff, delivering training and orientation for new employees.
- Established work procedures, scheduled tasks, and tracked daily clerical staff activities.
- Provided exceptional customer service through effective communication with clients.
- Coordinated travel arrangements, optimizing itineraries for employees.
- Utilized computers for database management and word processing applications.
- Created and maintained databases, ensuring accurate data entry.
- Managed inventory of office and driver supplies to maintain operational readiness.
- Collaborated with team members to improve workflow and office efficiency.
- Conducted online searches to gather required information efficiently.
Dietary Aide
Pleasant View (Shiawassee County Medical Care)
Owosso, Michigan
12.2017 - 07.2018
- Partnered with dietitians to ensure residents' special dietary needs were met.
- Served food and snacks according to planned menus and dietary orders.
- Set up trays and food service carts for efficient meal delivery.
- Interacted with residents to enhance their dining experiences.
- Restocked dining area supplies to guarantee meal availability.
- Monitored expiration dates and disposed of spoiled foods.
- Performed general cleaning duties, including sweeping floors and washing dishes.
- Maintained safe working environment by adhering to safety protocols.
Molding Operator Trainer
Johnson Controls (JCIM)/ Yanfeng
Lansing, Michigan
02.2017 - 05.2017
- Trained new operators on safe operating procedures and equipment use, ensuring compliance and safety in the workplace.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Tracked trainee progress and communicated updates to management team, supporting effective training strategies and resource allocation.
- Operated molding machines and secondary machines to produce high-quality interior automotive components.
- Collaborated with team members to streamline workflow and minimize downtime, enhancing overall production efficiency.
- Conducted quality checks to verify product dimensions and surface finish.
- Documented production data accurately for reporting and analysis purposes.
Resin Handler
Johnson Controls(JCIM) / Yanfeng
Lansing, Michigan
02.2013 - 05.2017
- ,Organized inventory of raw materials resins, colorants, and supplies used in the injection molding process.
- Operated blending machinery to mix ingredients efficiently.
- Adjusted speed and drop percentage settings on blender to obtain desired consistency of products being blended.
- Follow daily production schedule for color changes and mold changes.
- Maintained cleanliness and organization of blending area daily.
- Followed safety protocols while handling equipment and materials.
- Documented blending processes to maintain compliance with standards.
- Established effective communication channels with operators, engineers, process technicians, team leaders, and supervisors daily.
Education
High School -
Owosso High School
Owosso, MI, US01-2010
Some College (No Degree) - Health Care
Baker College
Owosso, MISkills
- Machine operation
- Relationship building
- Multi-line phone proficiency
- Data entry
- Scheduling
- Safety compliance
- Problem solving
- Customer service
- Attention to detail
- Time management
- Organizational skills
- Self-starter
Job Experience
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Establish work procedures or schedules and keep track of the daily work of the clerical staff.
- Supervise the other clerical staff and provide training and orientation to new staff.
- Use computers for various applications, such as database management or word processing.
- Conduct searches to find needed information, using such sources as the Internet.
- Create, maintain, and enter information into databases.
- Order and dispense supplies.
- Develop or maintain internal or external company Web sites.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork.
- Complete forms in accordance with company procedures.
- Make copies of correspondence or other printed material.
- Manage projects or contribute to committee or teamwork.
- Provide services to customers, such as order placement or account information.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions.
- Train and assist staff with computer usage.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Learn to operate new office technologies as they are developed and implemented.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Perform new driver orientations.
- Manage company access to freight load board apps and portals.
- Perform software updates on Omnitracs ELD.
Timeline
Machine Operator (Side Grind Divine)
Mahle Engine Components
02.2025 - Current
Administrative Assistant
Transfleet, Inc. / Knapp Brothers Trucking, LLC.
07.2018 - 02.2025
Dietary Aide
Pleasant View (Shiawassee County Medical Care)
12.2017 - 07.2018
Molding Operator Trainer
Johnson Controls (JCIM)/ Yanfeng
02.2017 - 05.2017
Resin Handler
Johnson Controls(JCIM) / Yanfeng
02.2013 - 05.2017
High School -
Owosso High School
Some College (No Degree) - Health Care
Baker College