Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Blango

Greenville,NC

Summary

Reliable and upbeat Furniture Associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product inventory/merchandising, payment processing, and completing transactions. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Furniture Associate

William Sonoma
04.2023 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answering over 50 incoming calls and emails daily from current customers and asked open-ended questions to determine needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Researched issues with shipments, product damage and incorrect product amounts. Updated customer service database with new information, address changes and contact details.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Direct Supervisor if needed.

Medical Receptionist

AnyWhereWorks
02.2021 - 03.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Respiratory Therapist Assistant

Janna Healthcare Services
01.2020 - 02.2021
  • Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
  • Provided emergency care to patients.
  • Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
  • Assessed, diagnosed and treated breathing issues.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Certificate - Effective Teaching

Nash Community College
Rocky Mount, NC
07.2019

Certificate - Medical Billing & Coding

Nash Community College
Rocky Mount, NC
06.2017

High School Diploma -

Nash Central High School
Rocky Mount, NC
06.2015

Skills

  • Customer Transactions
  • Customer Satisfaction
  • Conflict Resolution Techniques
  • Telephone Etiquette
  • Active Learning
  • Critical Thinking

Timeline

Furniture Associate

William Sonoma
04.2023 - Current

Medical Receptionist

AnyWhereWorks
02.2021 - 03.2022

Respiratory Therapist Assistant

Janna Healthcare Services
01.2020 - 02.2021

Certificate - Effective Teaching

Nash Community College

Certificate - Medical Billing & Coding

Nash Community College

High School Diploma -

Nash Central High School

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Shawna Blango