Shawna Blunt

• Supervised customer service team, ensuring adherence to policies and procedures.
• Trained staff on effective communication and conflict resolution techniques.
• Implemented process improvements that enhanced service delivery efficiency.
• Resolved escalated customer complaints, maintaining high satisfaction levels.
• Conducted regular performance evaluations, providing constructive feedback for growth.
• Developed training materials to enhance team knowledge of services offered.

• Resolved customer inquiries through effective communication, improving satisfaction ratings.
• Assisted in training new staff on customer service protocols and systems.
• Monitors and approves service disconnects, restoration and other account issues.
• Explain policies to customers regarding deposits, payment agreementsand service charges
• Perform cash postigs

Handles new accounts or account inquiries through in-person, electronic, telephone, and written correspondence for utility service.

Generates work orders and performs other services to establish accounts.

Extends credit within established parameters, and collects bad debts.

Issue licenses to individuals meeting standards.

Evaluate applications, records, or documents to gather information about eligibility.

Advise licensees or other individuals concerning licensing, permit, or passport regulations.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Oversaw vault operations, ensuring compliance with security protocols and regulations.
• Trained and mentored team members on cash handling procedures and best practices.
• Managed daily cash flow, performing reconciliations to maintain accuracy and accountability.
• Implemented process improvements that enhanced efficiency in vault transactions and operations.
• Coordinated audits of vault contents, verifying inventory accuracy and addressing discrepancies.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.

• Processed customer transactions with accuracy and efficiency, ensuring compliance with banking regulations.
• Assisted customers in account inquiries and resolved issues, enhancing overall customer satisfaction.
• Managed cash drawer, maintaining appropriate cash levels and minimizing discrepancies.
• Educated clients on bank products and services, promoting features that meet their financial needs.
• Processed customer transactions promptly, minimizing wait times.