Summary
Overview
Work History
Education
Skills
References
Timeline
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Shawna Bouchelle

Elkton,MD

Summary

Diligent customer service representative with solid background in customer service. with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs. Known for reliability and proactive approach to meeting customer and organizational goals. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

6
6
years of professional experience

Work History

Merchandise Supervisor

Walmart
11.2009 - 09.2015
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits
  • Maintained updated product knowledge to successfully educate and advise customers
  • Trained, mentored, and oversaw team members to drive performance and sales excellence
  • Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
  • Interacted with customers to obtain feedback and drive satisfaction
  • Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Bachelor of Science - Education Degree Early Childhood

Liberty University
Lynchburg, VA

Skills

  • Customer Interaction
  • Performance Goals
  • Staff Assignments
  • Maintaining Clean Work Areas
  • Emergency Calls
  • Department Oversight
  • Communications Strategies
  • Call center experience
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product and service solutions

References

References available upon request

Timeline

Merchandise Supervisor

Walmart
11.2009 - 09.2015

Bachelor of Science - Education Degree Early Childhood

Liberty University

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Shawna Bouchelle