Shawna Broeker
University Place,WA
Summary
Proactive Applications Development Specialist with comprehensive experience in project management, stakeholder collaboration, and application optimization. Proven track record in mentoring junior developers, managing concurrent projects, and delivering effective technical support. Skilled in research and analytics, HR systems, and creative problem-solving, bringing innovative solutions to enhance team productivity and project outcomes.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Applications Development Specialist
King County Housing Authority
07.2022 - Current
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Explained project technical risks and benefits during project kick-off.
- Participated in design and planning exercises for future software rollouts.
- Managed up to four projects concurrently while meeting tight deadlines under pressure, showcasing strong organizational skills.
- Continuously optimized application performance, monitoring user feedback to identify areas for improvement and implementing necessary updates.
- Delivered exceptional customer support by addressing technical issues promptly and providing timely solutions.
Applications Development Coordinator
King County Housing Authority
05.2019 - 07.2022
- Tier 1 help desk tickets, including creating new user accounts, new document types, and learning to troubleshoot access issues.
- Educated new users on OnBase software and its use for document import and processing.
- Produced forms and workflows within OnBase and provided user support.
- Analyzed different ways to bring in documents for users without scanner access.
- Assisted in the acceleration of electronic timesheets and trained users and managers how to submit and verify, created the training manual for both groups.
- Improved the number of Help Desk tickets for document lockouts by teaching users how to unlock items themselves.
HR Senior Office Assistant/Backup HR Specialist
King County Housing Authority
07.2012 - 05.2019
- Engineered and maintained a user-friendly SharePoint site allowing employees to electronically connect with HR, develop knowledge on policies and procedures, retrieve forms, and get answers to frequently asked questions.
- Collaborated with IT and HR Leadership in development of electronic processing of Notice of Personnel Action forms. Supported the team through creation of the approval matrix for workflow and process mapping for transfers, merit increases, promotions and terminations.
- Commissioned quantitative research into number of applicants referred by each job advertising platform, with the goal of effective utilization of advertising dollars.
- Performed comprehensive duties including: job announcement creation, applicant screening, EEO & Affirmative Action reporting, offer letter creation and interview scheduling.
- Established social media presence for organization, allowing for specific targeting of jobs to highly perceptive audiences.
- Built relationships with third party vendors including Indeed, Association of Washington Cities and WorkSource.
- Accurate and efficient entry of benefit changes, promotions, new hires, merits, and terminations into Agresso and PEBB databases.
- Reconciliation of open enrollment deductions.
- Demonstrated knowledge of benefit systems (PEBB, DRS), HRIS (Agresso), Applicant Tracking Systems (NEOGOV), IRS forms, and HR policies by assisting individual employees with benefit changes, special open enrollment opportunities, and electronic personnel change notifications, just to name a few.
- Orchestrated the daily front desk operations for the Administrative Office including mail handling and courier requests, meeting and event scheduling and planning, answering a multi-line phone system, and collaborating with other departments.
Education
MBA - IT Management
07.2021
- Awarded WGU Award of Excellence in Writing
- Extracurricular Activities: Toastmasters - Division Director and Conference Chair for 2020-2021 while attending WGU
- Capstone Project: Swan Cycles - Involved a "Mike's Bike's" scenario and my business plan blew my competitors out of the water during the simulation
Bachelor of Arts - Human Resources Management
06.2021
- Awarded WGU Award of Excellence in Writing in two different classes
- 2018 Women in Leadership Scholarship Recipient
- Extracurricular Activities: Toastmasters - Area Director and Club President
Skills
- OnBase Applications Development
- Research and Analytics
- Project Management
- Leadership
- Customer Support/Service
- Training and mentoring
- Application testing
- Reporting capabilities
- Creative Solution Development
- Creative Problem-Solving
Accomplishments
- KCHA Gold Star Award
- 2017 NAHRO National Award of Excellence
- 2017 NAHRO Regional Award of Merit
- 2016 United Way Outstanding Employee Campaign
- 2020 Rising Star Award - Toastmasters
- 2021 Division Director of the Year Award (Toastmasters)
Certification
OnBase Systems Administrator Certification
OnBase Workflow Administrator Certification
Languages
English
Ukrainian
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionSoftware
OnBase
M365
SharePoint
DocuSign
Adobe Acrobat Pro
Timeline
Applications Development Specialist - King County Housing Authority
07.2022 - Current
Applications Development Coordinator - King County Housing Authority
05.2019 - 07.2022
HR Senior Office Assistant/Backup HR Specialist - King County Housing Authority
07.2012 - 05.2019
Western Governors University - MBA, IT Management
Western Governors University - Bachelor of Arts, Human Resources Management
OnBase Systems Administrator Certification
OnBase Workflow Administrator Certification
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