SHAWNA BROWN
Post,USA
Summary
Dynamic and compassionate professional with extensive experience as Patient Services Representative at American Health Connection. Demonstrated expertise in customer service and record keeping, skilled at handling over 100 calls per shift while ensuring HIPAA compliance. Dedicated to providing exceptional patient assistance and cultivating positive healthcare experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assisted Living Caregiver
Self Employed Contractor
Post, TX
07.2022 - Current
- Assist elderly and disabled patients with daily tasks
- Maintain and keep accurate records of patient progress and care routines
- Housekeeping such as but not limited to vacuuming, sweeping and mopping, laundry, cooking meals, etc.
- Provide compassionate personal care to each patient as well as family members.
Patient Services Representative
American Health Connection
New York, NY
12.2020 - 07.2022
- Medical scheduling of appointments and procedures
- Documented telephone patient clinical encounter messages
- Verification of patient demographic information
- Verification of health insurance and coverage
- Collection of copays and or coinsurance for appointments and/or procedures
- No show call management
- Precertification for medication and or procedures
- Patient referrals for healthcare providers
- Utilization of EMR/HER and knowledge of medical office processes and procedures
- Use multiple programs simultaneously to provide patients with a full virtual experience regarding
- Answered multi-phone lines for 8 different clinics in Pennsylvania for Crozer Medical Group. (Over 100 calls per shift)
- Scheduling and communication services for healthcare providers nationwide
Education
Medical Coding and Billing - Medical Coding and Billing
Bryant & Stratton College
Buffalo05.2022
Skills
- Customer service expertise
- Record keeping
- Customer service
- Communication skills
- Time management
- Compassionate support
- Conflict resolution
- Compassionate care
- Patient assistance
- Data confidentiality
- Computer proficiency
- Program management
- Accounts payable and receivable
- EMR and EHR systems
- HIPAA compliance
- Telecommunications skills
- State regulations
- Client documentation
Certification
- Certified Coding Associate
- July 2024 to July 2026
Timeline
Assisted Living Caregiver
Self Employed Contractor
07.2022 - Current
Patient Services Representative
American Health Connection
12.2020 - 07.2022
Medical Coding and Billing - Medical Coding and Billing
Bryant & Stratton College
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