Shawna Burciaga
Joshua,TX
Summary
Dynamic Office Manager with a proven track record at New Vision Remodeling & Clean, enhancing office operations and customer satisfaction. Excelled in vendor engagement and office administration, significantly improving efficiency. Skilled in employee training and multi-tasking, adept at fostering positive client relations and streamlining supply management processes.
Demonstrates exceptional customer service and organizational abilities. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Office Manager
New Vision Remodeling & Clean
Joshua, TX
06.2024 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Office and Field Manager
Simply Maid Solutions
Joshua, TX
02.2022 - 05.2024
- Trained team members in proper use of tools, equipment and safety procedures.
- Provided technical guidance to ensure accuracy of project implementation.
- Resolved conflicts between workers or other stakeholders related to the project.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Maintained records of all expenses related to each project; ensured accurate billing processes were followed.
- Analyzed data from surveys and focus groups to identify trends in customer preferences.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team, and vendors.
Cashier Team Lead
Exxon Mobile
Cleburne, TX
06.2019 - 03.2020
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
High School Diploma -
Joshua High
Joshua, TX05-2006
Skills
- Customer Service
- Vendor engagement
- Supply Management
- Employee Training
- Excellent multi-tasking ability
- Office Administration
Affiliations
- Book Keeping
- Microsoft
- Communication
- Google workspace
- Microsoft teams
- Dropbox
Timeline
Office Manager
New Vision Remodeling & Clean
06.2024 - Current
Office and Field Manager
Simply Maid Solutions
02.2022 - 05.2024
Cashier Team Lead
Exxon Mobile
06.2019 - 03.2020
High School Diploma -
Joshua High
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