Shawna Burleson
Arkoma
Summary
A dynamic professional, adept in customer relations and Microsoft Excel. Excelled in high-stress situations, enhancing customer satisfaction and operational efficiency through effective problem resolution and data management. Demonstrates exceptional communication skills and a commitment to continuous improvement, significantly contributing to team success and patient confidentiality.
Overview
9
9
years of professional experience
Work History
Summit Utilities
Customer Service Representative
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Central Scheduling Specialist
Community Health Systems
07.2021 - 09.2022
- Facilitated cross-functional team collaboration by participating in meetings aimed at enhancing operational workflows within the department.
- Supported a positive work environment by fostering open communication channels among team members and management staff.
- Streamlined appointment cancellations or rescheduling requests, ensuring minimal disruption to daily operations while accommodating patients'' needs effectively.
- Enhanced patient satisfaction with attentive customer service and thorough explanations of appointment procedures.
- Minimized errors in record-keeping by meticulously updating patient information in the central database system.
Customer Service Representative
BorrowWorks
02.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Housekeeper
Ashton Place Health & Rehab
08.2016 - 02.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Alma High School
Alma05-2014
Skills
- HIPAA compliance
- Customer relations
- Housekeeping
- Patient registration
- Problem resolution
- Bathroom cleaning
- Call center experience
- Mopping and sweeping
- Data entry proficiency
- Conflict resolution
- Vacuuming and sweeping
- Appointment scheduling
- Software navigation
- Microsoft Excel
- Calendar management
- Strong organization
- Patient confidentiality
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Customer service-focused
- Call management
- Excellent oral and written communication
- Product knowledge
- Documentation
- Microsoft PowerPoint
- De-escalation techniques
- Attention to detail
- Multitasking
Timeline
Summit Utilities
Customer Service Representative
09.2022 - Current
Central Scheduling Specialist
Community Health Systems
07.2021 - 09.2022
Customer Service Representative
BorrowWorks
02.2018 - 05.2021
Housekeeper
Ashton Place Health & Rehab
08.2016 - 02.2018
High School Diploma -
Alma High School
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