Shawna Burton
Phoenix,AZ
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
14
14
years of professional experience
Work History
Production Operator
FCA Chrysler
Warren , Michigan
11.2017 - 09.2022
- Set up and adjusted machines for day-to-day operations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
Data Entry Specialist
Star Carina
Phoenix , AZ
10.2021 - 01.2022
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Organized, sorted and checked input data against original documents.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Located and corrected data entry errors and reported to management.
- Supported multiple departments with special projects.
- Sorted documents and maintained organized filing process.
- Added documents to file records and created new records to support filing needs.
- Executed data verification to detect errors.
- Obtained scanned records and uploaded into database.
- Monitored database updates and verified for correctness.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
Medical Assistant
DMC Network
Detroit , Michigan
02.2011 - 08.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Customer Service Representative
Receiving Hospital
Detroit , Michigan
03.2005 - 09.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
No Degree - Business Administration And Management
Wayne State University
Detroit, MIDiploma/certificate - Medical Assistant
Sanford-Brown College - Dearborn
Dearborn, MI06.2011
High School Diploma -
Southfield High School
Southfield, MI06.1997
Skills
- Packing Slip Verification
- Line Work
- Machine Operation
- Teamwork and Communication
- Knowledge of Production Processes
- Training Junior Team Members
- Data Review
- Data Verification
- Data Acquisition
- Transcribing Documents
- 10-Key Certification
- Word Processing
- Project Tracking
- Data Transcription
- Data Compilation
- Excel Formulas
- Log Book Updates
- Data Input
- Alphanumeric Entry
- Document Management and Storage
- Spreadsheet Management
- Efficient Data Entry
- Self Starter
- Standard Operating Procedures Maintenance
- Accounts Payable and Accounts Receivable
- Error Verification
- Item Transport
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Customer Account Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Data Confidentiality
- Microsoft Windows
- Call Transfers
- Customer Service and Assistance
- Medical Procedure Coding Software
- Adobe Systems Adobe Photoshop
- Adobe Systems Adobe Flash
- Report Preparation
- Inbound and Outbound Calling
- Cleaning and Organizing
- Pharmacy Relations
- Treatment Room Preparation
- Operating EKG Equipment
- Problem Anticipation and Resolution
- Social Perceptiveness
- Customer Service
- Coordinating Drug Refills
- Wound Care
- Examination Preparation
- Clinical and Operational Judgement
- Blood and Tissue Collection
- X-Ray Processing
- Transcription and Dictation
- Completing Insurance Forms
- Multi-Line Telephone System Operation
- Patient Relations
- Diagnostic Testing
- Routine Laboratory Testing
- Medical Terminology
- Updating Medical Records
- Insurance Claims
- Punch Biopsies
- Microsoft Office
- Reading Comprehension
- Active Listening
- Catheter Change and Preparation
- Medical Histories and Vital Statistics
- HIPAA Compliance
- Judgment and Decision-Making
- Charting Expertise
- Microsoft Excel
Timeline
Data Entry Specialist
Star Carina
10.2021 - 01.2022
Production Operator
FCA Chrysler
11.2017 - 09.2022
Medical Assistant
DMC Network
02.2011 - 08.2016
Customer Service Representative
Receiving Hospital
03.2005 - 09.2008
No Degree - Business Administration And Management
Wayne State University
Diploma/certificate - Medical Assistant
Sanford-Brown College - Dearborn
High School Diploma -
Southfield High School