Shawna Buster
Seeking new career
Oxnard,CA
Summary
Enthusiastic and eager to contribute to team success through strong leadership, problem solving, and attention to detail. Excellent written and verbal communication skills. Clear understanding and well-versed in clerical needs of a fast-paced office. Successful in adapting quickly to ever changing business demands. Motivated learner ready to exceed performance targets and grow with a company built upon a high standard of morals and values.
Overview
9
9
years of professional experience
Work History
Legal Intake Specialist
Alert Communications LLC
Camarillo , CA
04.2019 - 12.2021
- Preformed detailed client intakes and entered accurate information into the Law Ruler database and Startel.
- Organized FedEx/USPS delivery of legal correspondence to clients for 15-20 Law Firms nationwide.
- Completed client calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
- Regularly exceeded all productivity and performance expectations set by management each month.
- Generated hard copy and/or e-sign contracts, sent, and explained the document to clients to assist through the signing process.
- Responded to potential new clients and existing client inquiries via email or text promptly, thoroughly, and professionally.
- Scanned, saved, and emailed signed mailed contracts to the appropriate individual and Law Firm without delay.
- Executed additional administrative duties when necessary.
Health Club Operations Manager
Edge Fitness Club
Oxnard, CA
07.2017 - 04.2019
- Maximized performance by monitoring daily activities, delegating workplace responsibility to appropriate staff, and mentoring team members
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Supported new enrollees in fitness program services by encouraging participation in personal training, yoga and other beneficial workout classes.
- Assisted members with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Accomplished multiple tasks within established timeframes
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable guidance.
- Serviced existing accounts on regular basis to maximize revenue.
Also exceeded established sales goals and increased client retention. - Analyzed costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
Administrative Assistant
Danmar Equipment
Moorpark, CA
05.2013 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels. Produced detailed expense reports to facilitate reimbursement for business expenses incurred.
- Generated reports, typed letters in Word or Google Docs, updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized incoming correspondence, sorted, opened and routed mail and deliveries to assure productivity was not disturbed.
- Arranged planned meetings, activities and travel on office calendar to maximize productivity. Booked airfare, hotel and ground transportation to coordinate office travel.
- Collaborated with both management and coworkers to review missed opportunities and formulate solutions to maximize potential for successful business growth.
Education
Communication Studies
Moorpark College
Moorpark, CASkills
- G-Suite
- CRM knowledge
- Active Listener
- Excellent Interpersonal skills
- Strong verbal and written communication
- Organized
- Time Management
- Able to work with a team and independently
- Self starter
- Goal and orientated
- Microsoft Word
- Excel
- Quick Learner
- Critical Thinking
- Problem Solving
- Data Entry
- Attention to Detail
- Multitasking
- Planning and Coordination
- Flexible and Adaptable
- Appointment Scheduling
- Familiar with Startel
- Trusted with confidential information
- Tech Savvy
- Great customer service
- Sales operations
- Order management
Professional References
Terrell Robinson - Direct Supervisor, Alert Communications
(820)946-9006
Alexis Jaramillo - Colleague, Alert Communications
(805)843-7185
Amanda Perlin - General Manager, Edge Fitness Club
(805)225-4485
Timeline
Legal Intake Specialist
Alert Communications LLC
04.2019 - 12.2021
Health Club Operations Manager
Edge Fitness Club
07.2017 - 04.2019
Administrative Assistant
Danmar Equipment
05.2013 - 06.2017
Communication Studies
Moorpark College