Overview
Work History
Education
Timeline
Generic

Shawna Campos

Phoenix,AZ

Overview

13
13
years of professional experience

Work History

Event Planner

Self Employed
01.2013 - Current
  • Client Consultation: Conducted initial consultations with clients to understand their vision, budget, and specific needs for various events, including weddings, parties, and school gatherings.
  • Event Design and Planning: Designed and planned detailed event layouts, including themes, decorations, and timelines, ensuring alignment with client expectations and preferences.
  • Vendor Coordination: Sourced and negotiated with vendors such as caterers, florists, and entertainers, managing contracts and ensuring timely delivery of services.
  • Logistics Management: Coordinated all event logistics, including venue setup, guest accommodations, and transportation arrangements, to ensure smooth execution on the day of the event.
  • Budget Management: Managed event budgets, tracked expenses, and provided clients with detailed financial reports, ensuring adherence to budgetary constraints while maximizing value.
  • Problem-Solving: Addressed and resolved any issues that arose before and during events, maintaining a high level of client satisfaction through quick and effective problem-solving.
  • Post-Event Follow-Up: Conducted post-event evaluations with clients to gather feedback and ensure satisfaction, and used this information to improve future events.

Lead Server

Perfect Pear Bistro
01.2016 - Current
  • Team Leadership: Supervised and trained a team of servers, ensuring adherence to service standards and fostering a positive work environment to enhance team performance.
  • Guest Service Excellence: Provided exceptional service to guests by addressing their needs promptly, handling special requests, and resolving any issues to ensure a high level of customer satisfaction.
  • Order Management: Oversaw the efficient and accurate processing of food and beverage orders, coordinating with kitchen staff to ensure timely and correct delivery.
  • Quality Control: Monitored and maintained high standards of cleanliness and organization in the dining area, including setting up and clearing tables, and ensuring compliance with health and safety regulations.
  • Training and Development: Conducted training sessions for new hires on service protocols, menu knowledge, and operational procedures, contributing to their successful integration into the team.
  • Conflict Resolution: Effectively addressed and resolved customer complaints and concerns, demonstrating strong problem-solving skills and maintaining a positive dining experience.

Line Cook/ Prep Cook

Perfect Pear Bistro
01.2015 - Current
  • Kitchen Management: Supervised and coordinated kitchen staff, including line cooks and prep cooks, ensuring efficient and organized food preparation and service.
  • Menu Execution: Executed menu items to high standards, ensuring consistency and quality of dishes while adhering to recipes and presentation guidelines.
  • Station Supervision: Managed multiple kitchen stations simultaneously, including grill, sauté, and pastry, ensuring timely and accurate preparation of all orders.
  • Training and Mentoring: Trained and mentored new kitchen staff, providing guidance on techniques, safety practices, and kitchen operations to foster skill development and team cohesion.
  • Inventory and Ordering: Monitored inventory levels, performed regular stock checks, and placed orders for kitchen supplies to maintain optimal stock levels and minimize waste.
  • Quality Control: Conducted quality control checks on all dishes before they left the kitchen, ensuring that all food met established standards for taste, temperature, and presentation.
  • Health and Safety: Ensured compliance with health and safety regulations, including proper food handling, sanitation practices, and maintenance of kitchen equipment.
  • Problem-Solving: Addressed and resolved any issues related to food preparation or service, including equipment malfunctions and staffing challenges, to maintain smooth kitchen operations.

Shipping and Receiving Associate

W & W Associates
01.2012 - 01.2015
  • Order Fulfillment: Processed incoming and outgoing shipments, including labeling, packaging, and preparing products for distribution, ensuring accuracy and timely delivery.
  • Inventory Management: Monitored and maintained inventory levels, conducted regular stock counts, and updated inventory records to ensure accurate stock information and minimize discrepancies.
  • Receiving Shipments: Inspected and verified incoming shipments against purchase orders and packing slips, documenting any discrepancies or damages and coordinating with suppliers for resolutions.
  • Shipping Coordination: Coordinated with shipping carriers to schedule pickups and deliveries, prepared shipping documentation, and ensured compliance with company policies and shipping regulations.
  • Quality Control: Conducted quality checks on products before shipment to ensure that all labels met company standards for accuracy, design, and functionality.
  • Warehouse Organization: Organized and maintained the warehouse, ensuring that products and materials were stored in designated areas and accessible for efficient retrieval.
  • Customer Service: Addressed and resolved customer inquiries related to shipping and receiving, providing accurate information and timely solutions to ensure customer satisfaction.
  • Safety and Compliance: Adhered to safety protocols and company procedures to maintain a safe working environment and ensure compliance with relevant regulations and standards.

Education

Studied Culinary & Hospaility Management -

The College of Lake County
Grayslake, IL
12.2015

Timeline

Lead Server

Perfect Pear Bistro
01.2016 - Current

Line Cook/ Prep Cook

Perfect Pear Bistro
01.2015 - Current

Event Planner

Self Employed
01.2013 - Current

Shipping and Receiving Associate

W & W Associates
01.2012 - 01.2015

Studied Culinary & Hospaility Management -

The College of Lake County

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Shawna Campos