Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shawna Carrion

Colonial Beach,VA
Shawna Carrion

Summary

Proven to enhance guest experiences and streamline operations, I leveraged my detail orientation and problem-solving abilities at. Skilled in guest relations, I significantly contributed to maintaining high customer satisfaction rates and operational efficiency. My adaptability and teamwork have consistently fostered positive outcomes in fast-paced environments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
years of professional experience

Work History

River Edge Inn

Guest Service Representative
2023.08 - Current (1 year & 1 month)

Job overview

  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.

Lock It Up Self Storage & Uhaul

Customer Service Representative
2008.06 - 2018.09 (10 years & 3 months)

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Washington Real Estate Investment Trust

Assistant Property Manager
2003.04 - 2006.03 (2 years & 11 months)

Job overview

  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Lerner Corporation

Leasing Consultant to Assistant Property Manager
1998.09 - 2003.04 (4 years & 7 months)

Job overview

  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
  • Collected and maintained careful records of rental payments and payment dates.

Education

JEB Stuart High School , Falls Church, VA

High School Diploma
06.1996

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Financial Transactions
  • Flexible Schedule
  • Payment Processing
  • Data entry proficiency
  • Complaint Handling
  • Reservation Processing
  • Reservation Management System
  • Reservation Management
  • Clear Communication
  • Guest experiences
  • Multitasking Abilities
  • Organizational Skills
  • Teamwork and Collaboration
  • Active Listening
  • Relationship Building
  • Office Support
  • Training and mentoring
  • Multitasking
  • Written Communication
  • Problem-Solving
  • Attention to Detail
  • Office streamlining
  • Task Prioritization
  • Problem-solving abilities
  • Time Management
  • Reliability
  • Adaptability and Flexibility

Timeline

Guest Service Representative

River Edge Inn
2023.08 - Current (1 year & 1 month)

Customer Service Representative

Lock It Up Self Storage & Uhaul
2008.06 - 2018.09 (10 years & 3 months)

Assistant Property Manager

Washington Real Estate Investment Trust
2003.04 - 2006.03 (2 years & 11 months)

Leasing Consultant to Assistant Property Manager

Lerner Corporation
1998.09 - 2003.04 (4 years & 7 months)

JEB Stuart High School

High School Diploma
Shawna Carrion