Compassionate professional with a strong background in direct patient support and problem-solving. Experienced in enhancing patient satisfaction through effective communication and teamwork within healthcare settings.
Work History
Certified Nursing Assistant
7 Months
Sanford Health | 01.2026 - Current
Assisted patients with daily living activities, ensuring comfort and dignity.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness and organization of patient rooms and equipment.
Supported nursing team in administering care plans and following protocols.
Bath Aid Supervisor
6 Years 6 Months
Fountain Springs Health Care | 05.2019 - 11.2025
Supervised daily operations to ensure compliance with health regulations and quality standards.
Led regular team meetings to discuss challenges, share best practices, and foster collaboration.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Patient Support Specialist
2 Months
Rapid City Regional Health | 01.2018 - 03.2018
Facilitated patient intake and registration processes, ensuring accuracy and efficiency in data collection.
Coordinated communication between patients and healthcare providers to enhance care delivery and satisfaction.
Assisted in resolving patient inquiries and concerns promptly, promoting a positive patient experience.
Developed educational materials for patients regarding treatment plans and health resources, improving understanding of care options.
Education
Bachelor of Science - Human Services
Black Hills State University | Spearfish, SD | 05-2023