Summary
Overview
Work History
Education
Skills
Timeline
SHAWNA CHRISTENSEN

SHAWNA CHRISTENSEN

Eugene,OR

Summary

Experienced customer service representative with 15 years in fast-paced environments. Known for being personable and professional under pressure, excels in providing top-notch customer support. Possesses superior computer skills and telephone etiquette, and adept at handling various customer service tasks efficiently.

Overview

17
17
years of professional experience

Work History

Care-partner

Woodside Senior Living
04.2019 - 05.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Player's Club Associate

Lakeside Casino and RV Resort Players Club
04.2015 - 06.2015
  • Enhanced customer satisfaction through free play initiatives.
  • Ensured accuracy of customer account updates.
  • Boosted service quality.

Collections

Startek
11.2014 - 02.2015
  • Handled inbound calls to address customer inquiries and concerns.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Office Administrative

Guaranty RV
04.2014 - 08.2014
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and filed

Med Surg Unit Secretary

Tillamook County General Hospital
05.2008 - 02.2009
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts, pre-admissions and consent forms as necessary.

Apparel

Fred Meyer
08.2007 - 05.2008
  • Customer Service, Cashier, Inventory and Sales.

Front Desk Manager

Hampton Inn
08.2003 - 06.2007
  • Customer Service, Supervision of Employees, Making Reservations, Checking Guests In and Out, Answering Multiple Phone Lines, Handling Cash and Filing Paperwork.

Education

High School Diploma - undefined

Churchill High School, Eugene, OR

Skills

  • Quick learner
  • Multi-line phone talent
  • Report development
  • Critical thinking
  • Project planning
  • Attention to detail
  • Team building
  • Compassionate care
  • Multitasking and organization
  • Dependable and responsible
  • Problem-solving
  • Respectful and compassionate
  • Active listening
  • Strong ethics

Timeline

Care-partner - Woodside Senior Living
04.2019 - 05.2020
Player's Club Associate - Lakeside Casino and RV Resort Players Club
04.2015 - 06.2015
Collections - Startek
11.2014 - 02.2015
Office Administrative - Guaranty RV
04.2014 - 08.2014
Med Surg Unit Secretary - Tillamook County General Hospital
05.2008 - 02.2009
Apparel - Fred Meyer
08.2007 - 05.2008
Front Desk Manager - Hampton Inn
08.2003 - 06.2007
Churchill High School - High School Diploma,

Similar Profiles

CREATE PROFILE
SHAWNA CHRISTENSEN
Want your own profile? Create for free at ResumeBuilder.com