Shawna CLARK-CUBERO
Tobyhanna,PA
Summary
Assertive Pit Manager committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Excellent command of table games rules with proven history of identifying and mitigating suspicious behavior.
Skills
- Self-Starter
- Highly motivated
- Flexible and open to new ideas
- Fast learner
- Reliable and committed to completion of all jobs given to me
- Excellent people and communication skills
- Excellent customer service skills
- Paperwork Management
- Rule Enforcement
- Staff Scheduling
- Organization and Time Management
- Planning
- Problem-Solving
- Problem Resolution
- Decision-Making
Overview
22
22
years of professional experience
Work History
Dual Rate Pit Manager
Mount Airy Casino And Resort
Mount Pocono, PA
10.2010 - Current
- Set and maintained bank and table limits for each game.
- Enforced rules for game play that would maximize profits while still providing a fair experience for customers.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Distributed complimentary meals and discounts to players based on betting totals.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Adhered strictly to all safety protocols while managing the Pit area.
- Acquired in-depth knowledge of table games, rules and strategies.
- Provided ongoing training for new employees on procedures and policies within the Pit area.
- Maintained accurate records of gaming activities including pit drops, fills, credit transactions, and other related paperwork.
- Resolved customer complaints and payout errors.
- Participated in weekly management meetings providing updates on operational issues or opportunities.
General Manager
Pizza Hut
Tobyhanna, Pennsylvania
04.2006 - 10.2010
- I was hired on as an Assistant manager at Pizza Hut and moved up to General Manager.
- I placed truck orders, watch food coast and labor control as well as product sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Coordinated maintenance and repair of food service equipment.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Developed relationships with key customers to maximize revenue potential.
- Scheduled staffing levels according to expected business volume on a daily basis.
Manager
Mc Donald's
Stroudsburg, Pennsylvania
08.2001 - 04.2006
- I worked my way up from a counter person to a Store Manager
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured procedures were followed for efficient workflow throughout the organization.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Some specific duties as a store manager were: Truck ordering and receiving, Weekly and monthly sales analysis, Hiring new employees, Weekly and monthly inventory.
Education
Certificate - Mixologist
Bar Careers
Internet-based 12-2007
DIPLOMA -
Pocono Mountain High School West
MIDDLETOWN NORTH HIGH SCHOOL
Certificate - Management
Philadelphia Region Training Program
12.2004 - 12.2004
References
- Kim Werner, Stroudsburg, Pennsylvania, 18360, (570) 977-1476
- Barbra Jacob, Hazlet, New Jersey, (732) 670-4126
- Joy Dow, Henryville PA, 570-856-3866
Timeline
Dual Rate Pit Manager
Mount Airy Casino And Resort
10.2010 - Current
General Manager
Pizza Hut
04.2006 - 10.2010
Certificate - Management
Philadelphia Region Training Program
12.2004 - 12.2004
Manager
Mc Donald's
08.2001 - 04.2006
Certificate - Mixologist
Bar Careers
DIPLOMA -
Pocono Mountain High School West
MIDDLETOWN NORTH HIGH SCHOOL
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