Shawna Colby
Waitress
Denver,CO
Summary
Achieved high levels of customer satisfaction through attentive service and effective multitasking in busy dining establishments. Enhanced restaurant reputation by consistently receiving positive feedback from guests and management. Contributed to a collaborative team environment that thrived under pressure.
Overview
24
24
years of professional experience
Work History
Server/Hostess/Cashier
Carl's pizzeria
11.2024 - Current
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 12-15 tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Domestic Engineer
Self / independent contractor
09.2014 - 05.2023
- Managed day-to-day household operations, including scheduling, meal planning, shopping, and coordinating activities for family members.
- Organized and led home improvement projects, coordinating with contractors and vendors to assure timely and budget-compliant completion.
- Created and maintained a clean, safe, and organized living environment through effective time management, organization, and attention to detail.
- Handled conflict resolution and problem-solving with empathy and patience, fostering a positive home environment.
Waitress
Vic's Daily cafe
01.2007 - 01.2014
- Provided friendly and efficient customer service to up to 160 guests per shift in a high-volume café environment.
- Took accurate orders and delivered food and beverages promptly, ensuring customer satisfaction and repeat business.
- Managed cash register transactions, handled payments, and balanced cash drawers with 100% accuracy at the end of each shift.
- Maintained a clean and organized dining area, promptly addressing spills and safety hazards to make certain a welcoming atmosphere.
- Upsold menu items, including daily specials and promotions, increasing average ticket sales by 12%.
Waitress
JB's Restaurant
01.2002 - 01.2007
- Followed health and safety guidelines, including food handling, sanitation, and allergy protocols, to assure compliance and maintain café standards.
- Assisted in inventory management by tracking stock levels, restocking supplies, and communicating inventory needs to management.
- Supported team members in a fast-paced environment, fostering a positive work environment and ensuring smooth café operations during peak hours.
- Collaborated with kitchen staff to assure timely preparation of orders and addressed any issues or special requests efficiently.
- Managed customer complaints and concerns with professionalism, resolving issues to enhance customer experience and retention.
Education
Some college - Liberal Arts & Sciences
CNM
Albuquerque, NM01.2006
Skills
- Friendly and outgoing attitude
- Upselling
- Conflict Management (10 years)
- Multitasking skills (10 years)
- Excellent customer skills
- Food Safety
- Phone etiquette
- Cash Handling
- Serving Experience
- Time Management (10 years)
Timeline
Server/Hostess/Cashier
Carl's pizzeria
11.2024 - Current
Domestic Engineer
Self / independent contractor
09.2014 - 05.2023
Waitress
Vic's Daily cafe
01.2007 - 01.2014
Waitress
JB's Restaurant
01.2002 - 01.2007
Some college - Liberal Arts & Sciences
CNM