Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawna Collier

Summary

Seasoned Office Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Arion Care Solutions
11.2023 - Current
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Completed bi-weekly payroll for 98 employees.

Receptionist

Liberty Buick GMC
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Club Manager

Planet Fitness
11.2021 - 11.2023
  • Recruited, hired and trained to develop high-performing staff.
  • Increased staff performance and engagement via motivational leadership.
  • Managed marketing efforts by driving awareness and training staff on promotions.
  • Maintained consistent accountability for direct reports by training and coaching.
  • Met planned profit objectives through technological improvements and productivity enhancements.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving concerns with workers, activities or services rendered.

Office Manager

Code of Value Llc 15821 W Caribbean Ln
01.2004 - 01.2022
  • Maintained computer and physical filing systems.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Prepared vendor invoices and processed incoming payments.
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Handled all incoming business and client requests for information.
  • Created reports and presentations.
  • Collected and arranged information and entered details into computer database.
  • Provided extensive clerical and administrative support to company owner.
  • Generated financial statements and facilitated account closing procedures each month.
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

Assistant Manager

Planet Fitness
04.2021 - 11.2021
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Shift Lead

Planet Fitness
05.2018 - 04.2021
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Collected trash and emptied receptacles and recycling containers.
  • Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Worked on team of 4 staff members to service 8 tanning rooms daily.
  • Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.

Team Coordinator

West Valley Raiders Football 13551 W Redfield Rd
01.2012 - 05.2014
  • Handled day-to-day office operations and resolved any conflicts.
  • Maintained calendars, including scheduling and keeping track of important deadlines.
  • Assigned various tasks to group members to ensure maximum productivity.
  • Trained members and provided them with motivation and guidance.
  • Oversaw process and managed the production schedule.
  • Prepared and maintained personnel records.
  • Organized work to meet demanding goals.

Child Care Worker

River of Life Childcare
01.2000 - 01.2002
  • 2 years toddler care experience.
  • Engaged with children on an individual basis in a pleasant manner.
  • Encouraged children to be understanding of and patient with others.
  • Encouraged good behaviors using the positive reinforcement method.
  • Developed age-appropriate activities and programs for children 2 to 4 years old.
  • Consistently enforced disciplinary limits for a structured environment conducive to learning.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Meticulously sanitized toys and play equipment.
  • Dressed infants and toddlers and changed their diapers.
  • Incorporated music and play into developmentally appropriate activities.
  • Addressed behavioral and learning issues with parents and daycare management.

Education

Psychology

University Of Toronto

MCMASTER UNIVERSITY

Science of Exercise

University Of Colorado At Boulder
Boulder, CO
04.2022

GED - GED

Metro Tech
Phoenix, AZ
1995

Skills

    • Database administration
    • Payroll and budgeting
    • Organizational skills
    • Excellent multi-tasking ability
    • Relationship building
    • Team building
    • Quickbooks Specialist
      • Friendly nature
      • Clerical support
      • Deadline driven
      • High accuracy
      • Workflow planning
      • Leadership development
      • Pioneer

Certification

  • SafeServ certification: Food Handling

Timeline

Administrative Coordinator

Arion Care Solutions
11.2023 - Current

Receptionist

Liberty Buick GMC
09.2022 - Current

Club Manager

Planet Fitness
11.2021 - 11.2023

Assistant Manager

Planet Fitness
04.2021 - 11.2021

Shift Lead

Planet Fitness
05.2018 - 04.2021

Team Coordinator

West Valley Raiders Football 13551 W Redfield Rd
01.2012 - 05.2014

Office Manager

Code of Value Llc 15821 W Caribbean Ln
01.2004 - 01.2022

Child Care Worker

River of Life Childcare
01.2000 - 01.2002

Psychology

University Of Toronto

MCMASTER UNIVERSITY

Science of Exercise

University Of Colorado At Boulder

GED - GED

Metro Tech

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Shawna Collier