Shawna Courtney
Dallas,Texas
Summary
Dedicated Leasing manager with background overseeing a wide range of daily operations for properties. In-depth knowledge of tenant, landlord, and association laws. Resourceful problem solver with strong computer skills. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette, and issue response. Works cooperatively with property ownership, vendors, and residents. Thorough understanding of housing laws and resident management. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette, and issue response. Works cooperatively with property ownership, vendors, and residents. Thorough understanding of housing laws and resident management.
Overview
16
16
years of professional experience
Work History
Asisstiant Proprepty Manager
Damon And Shelly Williams
Raytown, MO
04.2015 - 07.2023
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- We have resolved conflicts between tenants regarding noise, encroachments, and parking.
- Established solid and professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses and completed file tracking sheet for each applicant.
- Posted policies and rules in common areas for tenant review.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding the community.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Escalated major issues to the property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Assistant Leasing Manager
Wayne Monior Projects
Raytown, MO
01.2008 - 04.2014
- Collected, completed, and processed lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Created and submitted daily reports on leasing activities.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Education
Associate of Science -
Mpls Community College
Mpls Mn05.2020
Skills
- Staff Management
- Leasing and Sales
- Renewals Management
- Business Development
- Issue Escalation
- Policy and Procedure Enforcement
- Property Tours
- Vacant Unit Monitoring
- Policy Enforcement
- Telephone Etiquette
- Property Management
- Daily Property Operations
- Contract Negotiation
- Resident Retention
- Microsoft Office
- Tenant Improvements
- Legal Notice Preparation
- Lease Agreement Review
- Appointment Scheduling
- Marketing and Advertising
- Digital Marketing
- Activity Planning
- New Hire Screening
- Administrative Support
- Database Management
- Property Inspection
- Eviction Coordination
- Rental Pricing Strategies
- Accounting Oversight
- Collections Procedures
- Cash Management
- Property Showing
- Tenant Relations
- Contractual Obligations
- Tenant Screening
- Social Media Engagement
- Security Management and Enhancement
- Tenant and Owner Liaising
- Explaining Policies
- Performance Assessment
- Vendor Contracts
- Effective Planning
- Equipment Replacement
- Disturbance Handling
- Community Association Support
- Terms Explanation and Enforcement
- Cloud-Based File Management
- Customer Loyalty
- Staff Meetings
- Collect Payments
- Oversee Maintenance
- Local and State Laws
- Financing Coordination
- Tenant Eligibility Determination
- Program Improvements
- Employee Motivation and Guidance
- Regulatory Auditing
- Conducting Tours
- Property Service Contract Administration
- Coordinate Documents
- Effective Conflict Resolution
- Operating Cost Tracking
- QuickBooks and Sage 50
- Screening Procedures
- Fair Housing Laws Knowledge
- Notice Posting
- Process Verification
- Enterprise Resource Planning
- Capital Projects Management
- Insurance Coordination
- Serve Customers
- Maintenance and Supply Requests
- Rent Pricing Optimization
- Staff Coordination
- Grounds and Facility Inspection
- Manage Rentals
- Background Check Investigations
- Monthly Fee and Payment Collection
- Tax Liability Calculation
- Inspect Buildings
- Safe Work Practices
- Recordkeeping
- Administrative Leadership
- Managerial finance
- Managerial skills
- Excellent managerial techniques
- Managerial Accounting
- Intuit Quicken Rental Property Manager
- Avaya Communication Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Asisstiant Proprepty Manager
Damon And Shelly Williams
04.2015 - 07.2023
Assistant Leasing Manager
Wayne Monior Projects
01.2008 - 04.2014
Associate of Science -
Mpls Community College
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