Shawna Covin-Benford
Cincinnati,OH
Summary
Insightful Counselor familiar with adolescent anger and depression. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy. Trained in project time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Counselor
Real Deal Boxing
06.2017 - Current
- Assist youth groups in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Engaged clients in conversation to determine feelings and apprehensions.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Established trusting therapeutic alliances with clients through empathetic listening and unconditional positive regard.
Customer Service Representative
Vector Solutions
11.2021 - 02.2024
- Handled customer inquiries via email, chat or by phone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to IT support.
Patient Care Coordinator
Humana Pharmacy
09.2019 - 07.2021
- Document member inquiries, assist with obtaining co pay assistance, and processed new medication and refill orders.
- Managed 30-40 calls per day
- Assist with new hire training.
- Well being advocate for specialty pharmacy associates.
Receptionist Administrative Assistant
Accountants To You
02.2011 - 10.2017
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Transferred and directed phone calls, guests and mail to correct staff members
- Responsible for travel and expense claims
Education
Licensed Esthetician - Esthetics
Tri County Beauty College
Cincinnati, OHCertified Tax Professional - Tax Preparer
H&R Block
Skills
- Administrative support
- Complaint Resolution
- Computer proficient
- Creative problem solving
- Adolescent/ Adult Counseling
- Data entry
- Mental Health Support
- Public speaking ability
Timeline
Customer Service Representative
Vector Solutions
11.2021 - 02.2024
Patient Care Coordinator
Humana Pharmacy
09.2019 - 07.2021
Counselor
Real Deal Boxing
06.2017 - Current
Receptionist Administrative Assistant
Accountants To You
02.2011 - 10.2017
Licensed Esthetician - Esthetics
Tri County Beauty College
Certified Tax Professional - Tax Preparer
H&R Block
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